Comply with CCTV operational and management standards

This NOS is aimed at CCTV managers and sets out the skills, knowledge and understanding for you to comply with CCTV operational and management standards.
This NOS covers the following activities:

1. audit operational processes and outputs against compliance requirements
2. plan to meet compliance requirements

Audit operational processes and outputs against compliance requirements

1. establish and agree with relevant people the compliance requirements you are required to meet

2. carry out an impartial audit of operational processes and outputs against compliance requirements

3. check that strategy, policies, plans, processes, procedures and standards for the CCTV service meet internal and external audit requirements, related legislation and codes of practice
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   Plan to meet compliance requirements

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4. design processes, tools and techniques to monitor the capture, use, access to, distribution and erasure of CCTV data that meet operational requirements

5. develop an achievable technical specification for CCTV systems and equipment to meet compliance requirements

6. use information from reliable sources to identify corrective actions to meet areas of non-conformance 

7. make a realistic plan to carry out any identified corrective actions to meet compliance requirements

8. use accepted communication strategies to liaise with internal and external stakeholders about compliance requirements 

9. monitor work in your area of responsibility to ensure it meets compliance requirements on a continuous basis

10. develop documents and systems that store compliance information in appropriate formats for submission

11. check that all relevant records and documentation are complete, up to date and accessible

12. present compliance evidence in expected formats by agreed dates

1. the legal, regulatory and organisational requirements that govern CCTV services
2. corporate policy and other internal and external requirements that CCTV services must meet and how they relate to each other
3. the benefits of creating one overarching procedure to meet both internal and external requirements
4. the content of CCTV standards and other relevant industry standards, codes of practice and guiding principles, operations manuals and best practice guidance
5. quality requirements relating to installation, design and maintenance and how they can be interpreted
6. how key performance indicators, statistics and targets can be used to measure delivery
7. how to carry out operational and privacy impact assessments,
8. the strategic context in which the organisation operates
9. the importance of long and medium term planning to the success of systems and services
10. current and future operational requirements
11. what is required of equipment in terms of 'identification', 'recognition', 'detect' and 'monitor'
12. the technologies and capabilities of the systems with which you are working
13. who the internal and external stakeholders are and how to communicate with them
14. reporting mechanisms and evidence to show compliance