Diagnose and rectify faults on electronic security systems
Overview
This NOS sets out the skills, knowledge and understanding for you to diagnose and rectify faults on electronic security systems ensuring liaison with customers during repair visits.
This NOS covers the following activities:
1. Identify causes of unacceptable system performance
2. Rectify faults in systems
3. Liaise with customers during repair visits
Performance criteria
You must be able to:
Identify causes of unacceptable system performance
P1 safely identify the presence of electrical supply, into and inside, electronic security systems equipment
P2 identify the means for safe isolation of electrical supply systems
P3 confirm the nature of the fault before diagnosing causes
P4 make sure that test equipment is working properly and calibrated where necessary before starting diagnostic tests
P5 discuss with the customer and take suitable action to minimise potential disruption
P6 diagnose the cause of faults using logical and systematic processes
P7 get help to diagnose causes of faults from appropriate persons when you need it
P8 record diagnostic tests and results fully and accurately in line with your organisational requirements
P9 comply with relevant health and safety requirements while diagnosing faults
Rectify faults in systems
P10 confirm you have authority to rectify faults before taking any action
P11 communicate effectively to the customer throughout the repair process
P12 carry out actions to rectify faults to restore system performance
P13 confirm systems meet the required performance after a fault repair
P14 process removed components in line with approved procedures and current legislation
P15 record accurately details of repairs using the approved methods and documents
P16 comply with relevant health and safety requirements while carrying out fault repairs in systems
Liaise with customers during repair visits
P17 give customers sufficient warning of any action you are about to take so that potential disruption to their normal work activities is minimised
P18 communicate with the customer throughout the repair process
P19 record details of repair work including details of work required and undertaken
P20 record any changes to the system which may deviate from the specification
P21 maintain a positive and professional manner with the customer at all times
Knowledge and Understanding
You need to know and understand:
Legal and Organisational requirements
K1 why it is important to dispose of waste debris and surplus material safely and in line with the relevant regulations and codes of practice
K2 current relevant legislation, regulation, standards, codes of practice and guidelines relating to the operation, testing and maintenance of systems
K3 your organisation's policy and procedures relevant to working at customer's premises
K4 relevant electrical systems theory in order to understand the purpose of the results of the tests, adjustments and replacements carried out
Identify causes of unacceptable system performance
K5 why it is important to get sufficient information about the fault before starting to diagnose the cause
K6 why it is important to make sure test equipment is working properly, and calibrated where necessary
K7 the required operational performance of the transmission and systems components relevant to the specification
K8 what tests you must use to diagnose faults, how to carry them out, the expected results using the appropriate test equipment
K9 why it is important to record accurate details of reported faults, tests carried out and results, and make them available to the relevant person
K10 why you need to identify the presence of electrical supply and how it can be isolated safely
Rectify faults in systems
K11 what actions to rectify faults you are authorised to take, and how to carry them out
K12 how systems and equipment operate, which you rectify faults on
K13 relevant electrical, and systems theory in order to rectify faults
K14 why it is important to record accurate details of fault repairs, and make them available to the relevant person
K15 how to discuss and agree work activities mutually acceptable to customers and yourself
K16 why it is important to dispose of waste debris and surplus material safely and in line with the relevant regulations and codes of practice
Liaise with customers during repair visits
K17 how to communicate and work with other people
K18 why and how you must carry out repair with minimum disruption to the customer, ensuring the safety and security of the premises is maintained
K19 why you must record any changes to the system which may deviate from the specification
K20 what information you must provide the customer with about repair work that you have carried out
Scope/range
Competency must be demonstrated in two of the seven areas including at least one of the core areas:
Core areas
- Intruder
- Fire Alarm
- CCTV
- Access Control
Other areas
* Nurse Call
* EAS Systems
* Cloud Based System
Scope Performance
Scope Knowledge
Values
Behaviours
Skills
Glossary
In these National Occupational Standards;
Electronic security systems: a generic term that includes: intruder, fire, cctv, access, remote monitoring systems and other types of protective installations. It also encompasses the integration of existing and new systems.
electrical supply systems: supply to the system components, such as primary and secondary supplies
faults: transmission and system components not working as required specification: the specific detail containing design, installation, commissioning or maintenance requirements
systems: a set of components working together as an interconnecting network. For example (but not exhaustive) new installations; extensions; modifications
tests: For example (but not exhaustive) visual; electrical, operational, induced faults