Process returned goods in logistics operations

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This standard is about processing returned goods in logistics operations, these could be from customers, clients or from within your own organisation. It involves checking goods to identify their condition, re-labelling them and disposing of them, where required.

This standard is relevant to all operatives at every level in logistics operations. Operatives could, for example, be working in warehousing and storage, transport or freight forwarding.

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1. confirm the type, quantity and condition of the goods being returned in logistics operations
2. obtain information on the reasons for returning the goods
3. provide the relevant details of the returned goods to the authorised colleague/s, according to organisational procedures and update the organisational stock control system
4. place the returned goods in the location identified in line with organisational procedures
5. label the goods that are to be returned to the supplier or manufacturer
6. process or dispose of different types of returned goods and packaging in line with organisational procedures
7. identify and respond to problems with the processing of returned goods
8. complete and store the relevant documents in line with organisational procedures
9. comply with organisational procedures and the relevant environmental, legal, safety and operating requirements that relate to the processing or disposal of returned goods and packaging

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1. ​the main reasons for customers returning goods in logistics operations
2. how the goods can be returned and the arrangements required for their return
3. how to process or dispose of different types of returned goods or packaging in line with organisational procedures
4. when and how to update the organisational stock control system
5. where to place goods for processing or return to the supplier or manufacturer
6. the roles and responsibilities of yourself and colleagues in relation to the processing of returned goods
7. the recording systems used by the organisation and the organisation's requirements for maintaining records
8. the organisational requirements and the relevant environmental, legal, safety and operating requirements related to the processing or disposal of returned goods and packaging

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1. ​Reasons for returning the goods: damaged, incorrect item, incorrect quantity, no longer required, expired shelf life
2. Stock control systems: manual, computerised, warehouse management systems, radio frequency
3. Colleagues: permanent, temporary, agency staff, external, line manager, supervisor, customer/clients
4. Customers: internal, external
5. Environmental, legal, safety and operating requirements: safety regulations, codes of practice, load restrictions, working-time regulations, transport regulations
6. Process: recycle, reuse, resell, dispose

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2

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2027

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Current

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Original

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Lantra

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SFLWS31

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Elementary Goods Storage Occupations, Goods Handling and Storage occupations, Managers in Distribution, Storage and Retailing, Retailing and Wholesaling, Warehouse and Distribution

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9252

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returned; goods; warehouse; logistics

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