Assemble orders for dispatch in logistics operations
Overview
This standard is about assembling orders for dispatch in logistics operations. It involves identifying the goods, identifying any specific requirements, responding to problems and assembling the goods.
This standard is relevant to all operatives at every level in logistics operations. Operatives could, for example, be working in warehousing and storage, transport or freight forwarding.
Performance criteria
You must be able to:
obtain the relevant information relating to the assembly of orders for dispatch in logistics operations, and schedule the dispatch in accordance with any organisational security requirements
confirm order specifications and identify health, safety, security and environmental issues relevant to the assembly and dispatch of orders
- confirm the area used to dispatch the goods is clean and clear of obstructions and hazards
- identify the location of the required goods
- confirm that the goods are accessible so that they can be dispatched
- identify loading or transportation requirements
- maintain the condition of the goods being assembled
- assemble the orders with the required type and quantity of goods, as detailed in the order specification
- identify and respond to problems with assembling orders
- record the completed work according to organisational procedures
- comply with organisational procedures and the relevant legal, environmental, safety and operating requirements related to the assembly of orders for dispatch
Knowledge and Understanding
You need to know and understand:
- the nature and characteristics of the goods in the order being assembled in logistics operations
- the dispatch information required to identify order specifications and requirements
- how to schedule the dispatch of goods in accordance with any organisational security requirements
- the stock control systems used by the organisation
- where there are restrictions relating to the dispatch of goods
- the types of equipment, facilities and handling methods relevant to the assembly of orders for dispatch
- the health, safety, security and environmental issues relevant to the assembly of orders
- the types of problems that can arise from assembling orders
- the roles and responsibilities of colleagues in logistics operations
- the recording systems used by the organisation and the organisation's requirements for maintaining records
- the organisational procedures and the relevant legal, environmental, safety and operating requirements relating to the assembly of orders for dispatch
Scope/range
Scope Performance
Scope Knowledge
Values
Behaviours
Skills
Glossary
- Stock control systems: manual, computerised, warehouse management systems, radio frequency
- Problems with assembling orders: identification of stock, stock quantities, damaged stock, packing materials, documentation
- Colleagues: permanent, temporary, agency staff, external, line manager, supervisor, customer/clients
- Handling methods: manual, mechanical, gravity
- Legal, environmental, safety and operating requirements: safety regulations, codes of practice, load restrictions, working-time regulations, transport regulations
- Equipment: e.g. tools, implements, machinery, lifts, conveyors, cranes and shelving and racking systems