Monitor returned goods

This standard is about monitoring returned goods. It involves collating and analysing information regarding the flow of returned goods and identifying problems. It also includes providing the results of the analysis and making recommendations to colleagues and key stakeholders.

This standard is relevant to all those who are responsible for monitoring returned goods as part of their job role.

1   maintain the health and safety of yourself and others at all times, in line with the relevant legislation and organisational requirements
2   identify hazards and assess risks as you carry out the activity and wear the appropriate personal protective equipment (PPE), where required
3   confirm that the relevant training has been received to carry out the work, recognise the limits of your competence and seek access to further training where required
4   obtain the relevant information on the goods being returned in order to     monitor their progress
5   maintain effective communication with colleagues and key stakeholders     throughout the monitoring process, in line with organisational procedures
6   identify and handle issues with the flow of returned goods within the     scope and limitations of your own responsibilities and competence, and     report issues which cannot be resolved, in line with organisational     procedures
7    collate and prepare information on the flow of returned goods for analysis – from receipt to final destination
8    analyse and evaluate information on the flow of returned goods
9   provide the results of the monitoring to colleagues and key stakeholders in line with organisational procedures, and recommend options for improvement
10    promote responsibility for the environment and sustainability within the organisation and communicate and implement this when recommending improvements to the flow of returned goods
11    maintain and store the required records in line with relevant legal and organisational requirements

1   your responsibilities under the relevant health and safety legislation and organisational requirements
2   how to identify hazards and assess risks as you carry out the activity and the requirements for personal protective equipment (PPE)
3   your organisation’s aims, objectives, processes and procedures in relation to the return of goods
4   your organisation’s information sources on the flow of returned goods
5   how to monitor the flow of goods from return to final destination
6   how to obtain and analyse information on the flow of returned goods
7 the relevant methods and procedures for evaluating information on the           flow of returned goods
8 how to identify and handle issues that may occur with the flow of returned goods
9 the types of communication methods used by your organisation to communicate with colleagues and key stakeholders
10    the organisation’s responsibilities for protecting the environment and working sustainably when dealing with returned goods
11  the information and recording systems used by the organisation and the legal and organisational requirements for maintaining records, including data protection legislation and organisational procedures for data security

Colleagues and key stakeholders: permanent, temporary, agency staff, external colleagues, suppliers, customers

Destination could include: return, repair, recycle, reuse, re-purpose, re-sell, discard

Health and safety includes mental and physical wellbeing

Personal Protective Equipment (PPE) could include: high-visibility clothing, hard hats, protective clothing, eye protection, masks, gloves, safety footwear