Improve the response to problems in logistics operations

This standard is about improving the response to problems in logistics operations. It includes identifying and assessing problems and using training and previous experience to find the most appropriate response. It also includes monitoring the effect of the response.

This standard is relevant to all those who are responsible for assessing and responding to problems in logistics operations as part of their job role.

1.    maintain the health and safety of yourself and others at all times, in line with the relevant legislation and organisational requirements
2.    identify hazards and assess risks as you carry out the activity and wear the appropriate personal protective equipment (PPE), where required
3.    confirm that the relevant training has been received to carry out the work, recognise the limits of your competence and seek access to further training where required
4.    develop procedures for identifying and resolving problems in logistics operations
5.    review problems that have previously occurred in logistics operations, the factors that have led to them, and previous actions taken to resolve them
6.    assess the impact of previous problems on the logistics operations, and how colleagues and the organisation responded to them
7.    identify the activities and resources required to respond to problems and develop contingency plans
8.    inform all relevant colleagues of the contingency plans, and provide advice and guidance on their implementation
9.    obtain feedback from colleagues on the use of the contingency plans
10.    review the effectiveness of the contingency plans, according to organisational procedures
11.    review and update procedures for identifying and resolving problems in logistics operations
12.    maintain and store the required records in line with relevant legal and organisational requirements

1.    your responsibilities under the relevant health and safety legislation and organisational requirements
2.    how to identify hazards and assess risks as you carry out the activity and the requirements for personal protective equipment (PPE)
3.    how to identify and access the information required to carry out the work
4.    the types of problems that can occur with different logistics operations and how to develop procedures to identify and resolve them
5.    the operational factors that could lead to problems in logistics operations
6.    how to assess previous problems in logistics operations, the impact they had, and how colleagues and the organisation responded to them
7.    how to use contingency planning methods to produce plans to respond to problems in logistics operations
8.    how to use risk assessment methods and who is responsible for making changes to practices in the organisation
9.    how to resolve recurring problems in logistics operations 
10.    the relevant regulatory bodies for logistics operations and their compliance requirements
11.    the roles, responsibilities and management systems relevant to logistics operations in your organisation
12.    how to monitor and review the effectiveness of contingency plans to respond to problems in logistics operations
13.    the information and recording systems used by your organisation and the legal and organisational requirements for maintaining records, including data protection legislation and organisational procedures for data security

Health and safety: includes mental and physical wellbeing

Personal Protective Equipment (PPE) could include: high-visibility clothing, hard hats, protective clothing, eye protection, masks, gloves, safety footwear

Problems: availability of stock, availability of transport, delays due to route, unrealistic timings, lack of information, missing documentation, breakdowns, accidents

Resources: stock-control systems, warehouse management systems, documentation, transport types, people, telematics, lifting and handling equipment, route-planning tools, computer software, vehicle-monitoring equipment