Schedule logistics operations to meet customer requirements
Overview
This standard is about scheduling logistics operations to meet customer requirements. It covers identifying the type of operation required, planning, scheduling methods and resolving problems with the schedule. It could apply to vehicle scheduling, driver scheduling, freight scheduling and journey planning. In today's logistics operations industry scheduling may involve extensive use of technology such as Computerised Vehicle Route Scheduling (CVRS).
The standard could also cover planning issues such as costing, risk assessment, and communication with customers to manage issues.
This standard is relevant to all operatives at every level in logistics operations. Operatives could, for example, be working in warehousing and storage, transport offices or freight forwarding. The standard could apply to those who look after a number of staff and have line manager responsibility.
Performance criteria
You must be able to:
confirm the logistics operations that are required to meet customer requirements
agree with customers the timings and deadlines for the provision of the logistics operations, in line with service level agreements
- schedule logistics operations by applying scheduling methods, tools and technology used in the organisation and follow organisational procedures
- determine the logistics resources and sequence of tasks required to provide the logistics operations to meet customer requirements
- review the factors and risks that could affect the schedule
- schedule the logistics operations so that the supply chain continues to function effectively
- record schedules in the relevant information and recording system, in accordance with organisational procedures and following any relevant data and information security regulations relating to staff, customers and delivery partners
- monitor the provision of logistics operations against the schedule
- identify any problems with the schedule, and take the required action to resolve them
- comply with organisational procedures and all the relevant legal, environmental, health and safety, bio-security and operating requirements relating to the scheduling of logistics operations
Knowledge and Understanding
You need to know and understand:
the relevant methods, tools, technology, and organisational procedures used for scheduling logistics operations
the working practices, operating procedures, guidelines and codes of practice for logistics operations in your organisation
- how to confirm and agree customer requirements for logistics operations
- the factors that need to be taken into account when scheduling logistics operations
- the activities that need to be undertaken for scheduling and managing data
- the problems that could occur with schedules and meeting customer requirements
- the relevant regulatory bodies for logistics operations and their compliance requirements
- the roles, responsibilities, and management systems relevant to logistics operations in your organisation
- the information and recording systems, monitoring systems and communication methods used by your organisation
- the organisational procedures and all legal, environmental, safety and operating requirements relating to the scheduling of logistics operations
Scope/range
Scope Performance
Scope Knowledge
Values
Behaviours
Skills
Glossary
- Schedule: a plan of activities or tasks
- Problems with the schedule: availability of stock, availability of transport, delays due to route, unrealistic timings, lack of information, missing documentation
- Resources: stock-control systems, warehouse management systems, documentation, transport types, telematics, manpower, lifting and handling equipment, route-planning tools, computer software, vehicle-monitoring equipment
- Customers: internal, external
- Environmental, legal, safety and operating requirements: safety regulations, codes of practice, load restrictions, working-time regulations, transport regulations; working practices; operating procedures, industry guidelines