Schedule logistics operations

This standard is about scheduling logistics operations to meet customer requirements. It covers identifying the type of operation required, planning, using scheduling methods, risk assessment, and communication with customers to manage scheduling issues. It could apply to vehicle scheduling, driver scheduling, freight scheduling and journey planning. 

This standard is relevant to all those who are responsible for scheduling logistics operations as part of their job role.

1.    maintain the health and safety of yourself and others at all times, in line with the relevant legislation and organisational requirements
2.    identify hazards and assess risks as you carry out the activity and wear the appropriate personal protective equipment (PPE), where required
3.    confirm that the relevant training has been received to carry out the work, recognise the limits of your competence and seek access to further training where required
4.    comply with the policies and procedures of the organisation and the relevant legal and organisational requirements relating to scheduling logistics operations
5.    confirm the logistics operations that are required to meet customer requirements
6.    agree with customers the timings and deadlines for the provision of the logistics operations, in line with service level agreements
7.    schedule logistics operations by applying the scheduling methods, tools and technology used in the organisation and follow organisational procedures
8.    determine the logistics resources and sequence of tasks required to provide the logistics operations to meet customer requirements
9.    review the factors and risks that could affect the schedule
10.    schedule the logistics operations so that the supply chain continues to function effectively
11.    maintain effective communication with colleagues and customers when carrying out the work
12.    monitor the provision of logistics operations against the schedule
13.    identify any problems with the schedule, and take the required action to resolve them
14.    record schedules in the relevant information and recording system, in accordance with organisational procedures and following any relevant data and information security regulations relating to staff, customers and delivery partners

1.    your responsibilities under the relevant health and safety legislation and organisational requirements
2.    how to identify hazards and assess risks as you carry out the activity and the requirements for personal protective equipment (PPE)
3.    how to identify and access the information required to carry out the work
4.    the relevant methods, tools, technology, and organisational procedures used for scheduling logistics operations 
5.    the working practices, operating procedures, guidelines and codes of practice for logistics operations in your organisation
6.    how to confirm and agree customer requirements for logistics operations
7.    the factors that need to be taken into account when scheduling logistics operations
8.    the activities that need to be undertaken for scheduling and managing data
9.    the problems that could occur with schedules and meeting customer requirements
10.    the relevant regulatory bodies for logistics operations and their compliance requirements
11.    the roles, responsibilities, and management systems relevant to logistics operations in your organisation
12.    the importance of communicating with colleagues and customers involved in logistics operations
13.    the information and recording systems used by the organisation and the legal and organisational requirements for maintaining records, including data protection legislation and organisational procedures for data security

Customers: internal, external

Health and safety: includes mental and physical wellbeing

Legal and organisational requirements: could include
•    Driving, vehicle and transport regulations
•    Machinery and equipment regulations
•    Workplace safety regulations
•    Working time regulations
•    Codes of practice
•    Organisational requirements
•    Environmental, ethical and social considerations

Personal Protective Equipment (PPE) could include: high-visibility clothing, hard hats, protective clothing, eye protection, masks, gloves, safety footwear

Problems with the schedule: availability of stock, availability of transport, delays due to route, unrealistic timings, lack of information, missing documentation

Resources: stock-control systems, warehouse management systems, documentation, transport types, telematics, people, lifting and handling equipment, route-planning tools, computer software, vehicle-monitoring equipment

Schedule: a plan or timetable of a series of events or activities