Identify suitable collection and delivery points for goods

This standard is about identifying suitable collection and delivery points for goods being transported. It includes gathering information on the facilities required for loading and unloading, and access to delivery points.

This standard is relevant to all those who are responsible for organising the transportation of goods as part of their job role.

1.    maintain the health and safety of yourself and others at all times, in line with the relevant legislation and organisational requirements
2.    identify hazards and assess risks as you carry out the activity, and wear the appropriate personal protective equipment (PPE) where required
3.    confirm that the relevant training has been received to carry out the work, recognise the limits of your competence and seek access to further training where required
4.    comply with the policies and procedures of the organisation and the relevant legal and organisational requirements relating to the collection and delivery of goods
5.    identify and confirm the requirements and constraints of the goods to be transported
6.    establish a point of contact where collection and delivery point details can be confirmed
7.    obtain information from colleagues and customers regarding the physical access and security requirements of the collection and delivery points
8.    obtain information from colleagues and customers on the health, safety and any environmental issues relating to the collection and delivery points
9.    determine limitations or restrictions that may affect the suitability of collection and delivery points for goods
10.    obtain information from colleagues and customers on the loading and unloading facilities at collection and delivery points, taking into consideration the type of goods and vehicle being used
11.    identify when specialist equipment is required for loading and unloading goods
12.    confirm the suitability of collection and delivery points
13.    deal effectively with issues that arise within the scope and limitations of your own responsibilities, and report issues which cannot be resolved, in line with organisational procedures 
14.    complete and store all required documentation and records in line with relevant legal requirements and organisational procedures

1.    your responsibilities under the relevant health and safety legislation and organisational requirements 
2.    how to identify hazards and assess risks as you carry out the activity and the requirements for personal protective equipment (PPE)
3.    the organisation’s policies and procedures and the relevant legal and organisational requirements relating to the collection and delivery of goods
4.    the type and characteristics of the goods to be transported
5.    the types of vehicles suitable for carrying different goods
6.    the sources and points of contact for information on collection and delivery points for goods
7.    the physical access and security requirements of the collection and delivery points and how to determine their suitability
8.    the health, safety and any environmental issues relating to the collection and delivery points
9.    the limitations or restrictions, that may affect the suitability of collection and delivery points for goods
10.    the type of facilities required for loading and unloading goods and when specialist equipment may be required for loading and unloading goods 
11.    the types and sources of specialist equipment required for loading and unloading goods and how to obtain this
12.    the importance of communicating with colleagues and customers involved in the collection and delivery of goods
13.    the information and recording systems used by the organisation and the legal and organisational requirements for maintaining records, including data protection legislation and organisational procedures for data security

Colleagues: permanent, temporary, agency staff, external

Customers: internal and external

Health and safety includes mental and physical wellbeing

Legal and organisational requirements could include:
•    Driving, vehicle and transport regulations
•    Machinery and equipment regulations
•    Workplace safety regulations
•    Working time regulations
•    Codes of practice
•    Organisational requirements
•    Environmental, ethical and social considerations

Personal Protective Equipment (PPE) could include: high-visibility clothing, hard hats, protective clothing, eye protection, masks, gloves, safety footwear