Identify suitable collection and delivery points for goods
Overview
This standard is about identifying suitable collection and delivery points for goods. It includes gathering information on the facilities required or available for loading or unloading, and access to delivery points. It also covers considering health, safety and environmental issues.
This standard is relevant to all operatives at every level in logistics operations. Operatives could, for example, be working in warehousing and storage, transport, or freight forwarding.
Performance criteria
You must be able to:
identify and confirm the requirements and constraints of the goods to be moved
establish a point of contact where collection or delivery point details can be obtained
- obtain information from colleagues/customers regarding the physical access and security requirements of the collection or delivery points
- obtain information from colleagues/customers on the health, safety and any environmental issues relating to the collection or delivery points
- determine limitations or restrictions, using the relevant legislation, regulations and codes of practice, that may affect collection or delivery points for goods
- confirm the goods and determine the suitability of a delivery or collection point
- obtain information from colleagues/customers on the loading or unloading facilities at collection or delivery points, bearing in mind the particular goods and vehicle being used
- identify when specialist equipment is required for loading and unloading goods
- communicate with colleagues/customers in relation to the goods and any issues with collection or delivery points
- agree with colleagues/customers the action required to resolve any problems with the facilities at the collection or delivery points
- comply with the organisation's procedures and all the relevant legal, environmental, safety and operating requirements
Knowledge and Understanding
You need to know and understand:
- the type and characteristics of the goods to be moved
- the types of vehicles suitable for carrying different goods
- the relevant legislation, regulations and codes of practice for safe access to and from collection and delivery points
- how to identify the sources of information on health, safety and environmental issues, relating to the collection and delivery points
- the recording and documentation procedures used by the organisation, in relation to the collection and delivery of goods
- the communication methods used by the organisation to communicate *with *colleagues/customers
- the type of facilities required for loading and unloading goods and how to determine their suitability
- the sources and points of contact for information on the loading and unloading facilities
- the relevant legislation, regulations and codes of practice for safe loading or unloading of vehicles
- the types and sources of specialist equipment required for loading and unloading goods
- the relevant legal, environmental, safety and operating requirements relating to collection and delivery points
- how to record information on the collection and delivery of goods in accordance with your organisation's policies and procedures
Scope/range
Scope Performance
Scope Knowledge
Values
Behaviours
Skills
Glossary
- Legal, safety and operating requirements: safety regulations, codes of practice, load restrictions, working-time regulations, transport regulations
Colleagues: permanent, temporary, agency staff, external
Communication: oral, written, electronic
Customers: internal and external
Legislation, environmental, regulations and codes of practice: Road Traffic Acts, out-of-hours loading, use of powered lifting equipment