Monitor the transportation of goods

This standard is about monitoring the transportation of goods and managing day-to-day operations. It includes monitoring goods in transit, making amendments to routes and resolving issues or delays.

This standard is relevant to all those who are responsible for monitoring the transportation of goods as part of their job role.

1.    maintain the health and safety of yourself and others at all times, in line with the relevant legislation and organisational requirements
2.    identify hazards and assess risks as you carry out the activity and wear the appropriate personal protective equipment (PPE), where required
3.    confirm that the relevant training has been received to carry out the work, recognise the limits of your competence and seek access to further training where required
4.    check the relevant information on the goods being transported
5.    confirm the information on the transportation mode for the goods being transported and the expected arrival time using the relevant systems or tracking devices
6.    comply with policies and procedures of the organisation and the relevant legal and organisational requirements relating to the transportation of goods
7.    maintain effective communication with colleagues and customers when carrying out the work
8.    take the required action to resolve any issues or delays with the transportation of goods within the scope and limitations of your responsibilities and competence, and report issues which cannot be resolved, in line with organisational procedures
9.    take the required action to inform customers of any changes or delays with the transportation of goods, in line with organisational procedures
10.    amend documentation to reflect the changes or delays, in line with organisational procedures
11.    maintain and store the required records, in line with relevant legal and organisational requirements

1.    your responsibilities under the relevant health and safety legislation and organisational requirements
2.    how to identify hazards and assess risks as you carry out the activity and the requirements for personal protective equipment (PPE)
3.    the sources of the relevant information and documentation for the goods being transported and the transportation mode
4.    the transportation methods and procedures used in your organisation
5.    the organisation’s policies and procedures and the relevant legal and organisational requirements relating to the transportation of goods
6.    how to monitor the transportation of goods using tracking and tracing systems
7.    the importance of communicating with colleagues and customers when monitoring the transportation of goods
8.    the types of problems that may occur with the transportation of goods, the actions to take and organisational procedures for reporting issues that cannot be resolved
9.    the importance of communicating any delays to the customer in a proactive manner, allowing as much time as possible to respond to the problems
10.    the information and recording systems used by the organisation and the legal and organisational requirements for maintaining records, including data protection legislation and organisational procedures for data security

Goods could include: – containers; sealed loads or trailers; palletised goods; cages; individual boxes/packages; casks/kegs; bulk materials; liquids, powders or grains; food; temperature-controlled goods; livestock; hazardous goods; vehicles, plant or machinery; timber; customer’s removal goods; goods for return/repair etc.

Health and safety includes mental and physical wellbeing

Legal and organisational requirements could include:
•    Driving, vehicle and transport regulations
•    Machinery and equipment regulations
•    Workplace safety regulations
•    Working time regulations
•    Codes of practice
•    Organisational requirements
•    Environmental, ethical and social considerations

Personal Protective Equipment (PPE) could include: – high-visibility clothing, hard hats, protective clothing, eye protection, masks, gloves, safety footwear

Transportation mode:
•    air
•    sea and waterways
•    rail
•    road