Handle referred customer complaints
URN: SFJODPS6.1.13
Business Sectors (Suites): Operational Delivery - Public Services
Developed by: Skills for Justice
Approved on:
2011
Overview
Performance criteria
You must be able to:
Knowledge and Understanding
You need to know and understand:
Scope/range
Scope Performance
Scope Knowledge
Values
Behaviours
Skills
Glossary
Links To Other NOS
External Links
Version Number
Indicative Review Date
2011
Validity
Current
Status
Original
Originating Organisation
Original URN
Relevant Occupations
Government and Related Organisations, Public Service Professionals, Public Services
SOC Code
4159
Keywords
referred complaints, personal responsibility, limits of authority, follow procedures, implement solutions, analyse complaints, identify changes, identify patterns and trends, consider benefits, consider drawbacks, select amongst options