Obtain details from complaints and agree how to progress cases of complaint
URN: SFJNHH1
Business Sectors (Suites): Caseworkers in the Justice Sector
Developed by: Skills for Justice
Approved on:
2009
Overview
Performance criteria
You must be able to:
Knowledge and Understanding
You need to know and understand:
Scope/range
Scope Performance
Scope Knowledge
Values
Behaviours
Skills
Glossary
Links To Other NOS
External Links
Version Number
Indicative Review Date
2009
Validity
Current
Status
Original
Originating Organisation
Original URN
Relevant Occupations
Government and Related Organisations, Public Service and other Associate Professionals, Public Services
SOC Code
3229
Keywords
complaints, members of the public, recommendations