Carry out after-call activities

URN: SFJCCDD1.1
Business Sectors (Suites): NOS for Operational Delivery Contact Centre roles
Developed by: Skills for Justice
Approved on: 2013

Overview


Performance criteria

You must be able to:


Knowledge and Understanding

You need to know and understand:


Scope/range


Scope Performance


Scope Knowledge


Values


Behaviours


Skills


Glossary


Links To Other NOS


External Links


Version Number


Indicative Review Date

2013

Validity

Current

Status

Original

Originating Organisation


Original URN


Relevant Occupations

Government and Related Organisations, Public Service Professionals, Public Services

SOC Code

4159

Keywords

Operational Delivery, Contact Centre, after-call activities to ensure customers’ needs have been met. It includes reviewing customers’ requests and accessing the necessary information to carry out the activity. It also covers carrying out working duties in