Carry out after-call activities
URN: SFJCCDD1.1
Business Sectors (Suites): NOS for Operational Delivery Contact Centre roles
Developed by: Skills for Justice
Approved on:
2013
Overview
Performance criteria
You must be able to:
Knowledge and Understanding
You need to know and understand:
Scope/range
Scope Performance
Scope Knowledge
Values
Behaviours
Skills
Glossary
Links To Other NOS
External Links
Version Number
Indicative Review Date
2013
Validity
Current
Status
Original
Originating Organisation
Original URN
Relevant Occupations
Government and Related Organisations, Public Service Professionals, Public Services
SOC Code
4159
Keywords
Operational Delivery, Contact Centre, after-call activities to ensure customers’
needs have been met. It includes reviewing customers’ requests and
accessing the necessary information to carry out the activity. It also covers
carrying out working duties in