Provide specialist operational communications advice during incidents
URN: SFJCCAG5
Business Sectors (Suites): Civil Contingencies
Developed by: Skills for Justice
Approved on:
2015
Overview
This standard is about providing operational communications advice to Operational and/or Tactical Commanders at pre-planned events and spontaneous incidents. It includes maintaining effective ongoing communications and use of emergency services operational communication platforms to identify appropriate tactics and to ensure safety at incidents.
This standard is recommended for those who advise on operational communications during incidents.
Performance criteria
You must be able to:
1. confirm your role and responsibilities for operational communications with relevant others in your organisation and multi agency partners
2. use the agreed joint decision model to inform decisions
3. gather information and intelligence from relevant sources that meets organisational communications knowledge requirements
4. share available risk assessment plans with multi agency partners to contribute to a joint understanding of risk
5. provide specialist advice proactively and reactively during incidents in line with operational communications requirements
6. engage with internal and external partners to establish the options available to manage incidents in line with operational communications requirements
7. engage with internal and external partners to formulate effective operational communications plans using available information
8. share operational communications plans with multi agency partners in line with agreed policies and procedures
9. monitor and review operational communications plans on a continuous basis
10. communicate changes to the operational communications plan to others in line with organisational communication policies and procedures
11. communicate clearly and in line with agreed protocols, avoiding the use of technical jargon and organisation specific abbreviations
12. record information and advice given, including whether the advice was implemented or not
Knowledge and Understanding
You need to know and understand:
Health and safety
1. the importance of maintaining, and the factors that may impact on the safety and welfare of others at incidents
2. safe working practices of your organisation when responding to incidents
3. hazards and risks affecting people, property and the environment
4. key aspects of risk assessment procedures in your organisation that can inform decision making
5. organisational measures to mitigate risk
Organisational
6. your own and other organisations communication and incident command systems used during incidents
7. legislation, policies, procedures, guidelines and protocols that apply to your role
8. how to use available systems, tools, methods and templates to assist in the provision of operational communications advice during incidents
9. how to access and use different sources of information relevant to incidents
10. the impacts of your advice on multi agency partners and the ability to work jointly
Personal and interpersonal**
11. your role and responsibilities in responding to incidents
12. relevant multi agency partners you may work with and their role during incidents
13. lines and methods of communication and reporting in your organisation
14. how to communicate clearly and effectively with others during incidents
15. how to treat others with respect and consideration, taking account of and accepting diversity
Scope/range
1 *Gather information
1.1 incident information
1.2 resources on scene
1.3 resources available
1.4 external agencies and their available resources
2 Sources *
2.1 maps
2.2 local, strategic and major incident plans and strategies
2.3 national, regional and local strategies
2.4 polices, guidance, standard operating procedures and risk assessments relevant to incidents
2.5 relevant software and tools
2.6 human intelligence
3 *Risk *
3.1 health and safety risks to people
3.2 property and economic risk
3.3 reputational risk
3.4 environmental risk
4 ** Others
4.1 colleagues
4.2 Category 1 and 2 responders
4.3 other agencies
4.4 communication service providers
Scope Performance
Scope Knowledge
Values
Behaviours
Skills
Glossary
Links To Other NOS
It is expected that this NOS will be used and applied in conjunction with other NOS which are applicable to your role within the emergency services.
External Links
Version Number
1
Indicative Review Date
2019
Validity
Current
Status
Original
Originating Organisation
Skills for Justice
Original URN
SFJCCAG5
Relevant Occupations
Adviser, Communications, Communications Officer
SOC Code
Keywords
Information; strategy; control room; tactics; operate; communicate; emergency blue light services; emergency services;