Contribute to the development of operational communication plans for incidents

URN: SFJCCAC2
Business Sectors (Suites): Civil Contingencies
Developed by: Skills for Justice
Approved on: 2015

Overview

This standard is about contributing to operational communication plans for pre-planned events and spontaneous incidents.  It covers your ability to identify and gather information and intelligence and use it to contribute to national, regional or local operational strategies for dealing with pre-planned events and spontaneous incidents.  It includes identifying risks for your area of responsibility, advising on resources and assisting in developing plans. As part of this standard you will be expected to work with other agencies.

 
This standard is recommended for communication advisors within the emergency services who have an operational role in dealing with incidents.


Performance criteria

You must be able to:

1. confirm your role and responsibilities for operational communications to relevant others in your organisation and multi agency partners
2. use agreed joint decision making model to inform planning
3. gather information from previous planned events, spontaneous incidents and other relevant sources that meet organisational knowledge requirements
4. consider risks to people, property and the environment at incidents in line with operational communications planning requirements 
5. identify measures to reduce risks to people, property and the environment in line with operational communications risk planning requirements
6. share information with multi agency partners to gain a joint understanding of possible risks
7. establish communication options available for Operational and/or Tactical Commanders to manage incidents in line with organisational requirements
8. contribute to the development of communications plans using information gathered in line with operational communications planning requirements
9. review plans to respond to changing circumstances in line with operational communications planning requirements

 


Knowledge and Understanding

You need to know and understand:

​Health and safety

 
1. safe working practices of your organisation during incident response
2. hazards and risks affecting people, property and the environment 
3. how to use risk assessment information to inform decision making
4. your organisation’s measures to mitigate risk

 
Organisational

 
5. legislation, policies, procedures, guidelines and protocols that apply to your role in preparing for incidents 
6. systems, tools, methods and templates suitable for preparing communications planning information 
7. your organisation’s requirements for maintaining communication plans
8. the impacts of communication plans on multi agency partners and the ability to work jointly 

 
Personal and interpersonal

 
9. your role and responsibilities in preparing for incidents 
10. relevant others you may work with when preparing for incidents and their role at incidents 
11. lines and methods of communication and reporting in your own and other partner organisations 
12. how to communicate clearly and effectively with others
13. how to treat others with respect and consideration, taking account of and accepting diversity

 
Technical

 
14. how to access and use different sources of information relevant to incidents
15. methods and techniques of risk reduction for operational communications planning for incidents
16. different communication resources and options when planning for incidents
17. limitations of communication equipment and networks


Scope/range

​1 *Gather information

 
1.1 event information
1.2 resources to be allocated
1.3 resources available
1.4 external agencies and their available resources

 
Sources *

 
2.1 maps
2.2 national, regional, local, strategic and major incident plans and strategies
2.3 polices, guidance, standard operating procedures and risk assessments relevant to planned events
2.4 relevant software and tools
2.5 human intelligence

 
*Risks 

 
3.1 health and safety risks to people
3.2 property and economic risk
3.3 reputational risk
3.4 environmental risk
3.5 risk management plans

 
4 * **Others

 
4.1 colleagues
4.2 Category 1 and 2 responders
4.3 other agencies
4.4 communications service providers


Scope Performance


Scope Knowledge


Values


Behaviours


Skills


Glossary


Links To Other NOS

​It is expected that this NOS will be used and applied in conjunction with other NOS which are applicable to your role within the emergency services.​


External Links


Version Number

1

Indicative Review Date

2019

Validity

Current

Status

Original

Originating Organisation

Skills for Justice

Original URN

SFJCCAC2

Relevant Occupations

Adviser, Communications, Communications Officer

SOC Code

3319

Keywords

Communication; specialist; information; strategy; assess; plans; risk; emergency services; planning