Providing technical guidance to others
Overview
This standard identifies the competences you need to provide guidance to others on work-related technical matters, in accordance with approved procedures. You will be expected to provide technical guidance to others who may be involved in a range of activities, such as design, production, operational support, maintenance, or product/process capability/performance measurement. You will be required to identify suitable opportunities for offering technical guidance, to plan and apply appropriate methods for providing guidance and to keep your methods under review so that you can modify your approach when necessary.
Your responsibilities will require you to comply with organisational policy and procedures when providing the technical guidance and to report any problems with these activities that you cannot personally resolve, or are outside your permitted authority, to the relevant people. You will be expected to work with a minimum of supervision, taking personal responsibility for your own actions and for the quality and accuracy of the guidance that you give.
Your underpinning knowledge will provide a good understanding of your work and will provide an informed approach to the methods, techniques and procedures for providing technical guidance. You will understand the design and/or manufacturing processes being used and their application, in adequate depth to provide a sound basis for giving technical guidance at the appropriate times.
You will understand the safety precautions to be observed in the workplace where you provide technical guidance. You will be required to demonstrate safe working practices throughout and will understand the responsibility you owe to yourself and others in the workplace.
Performance criteria
You must be able to:
P1 work safely at all times, complying with health and safety and other relevant regulations, directives and guidelines
P2 follow relevant instructions and specifications for the technical guidance
P3 assess work methods and procedures for their suitability and technical feasibility
P4 anticipate potential issues and choose which action/s to take to deal with them
P5 provide colleagues with valid and current technical information, advice and guidance
P6 analyse issues and choose effective solutions to maintain the quality and progress of the work
P7 deal with problems within your control and report those that cannot be solved
P8 complete and store all relevant documentation in accordance with organisational requirements
P9 leave the work area in a safe condition on completion of the activities, as per organisational requirements
Knowledge and Understanding
You need to know and understand:
K1 how to work safely at all times, complying with health and safety and other relevant regulations, directives and guidelines
K2 the importance of wearing the appropriate personal protective equipment (PPE), and of keeping the work area clean and tidy
K3 how to obtain information on regulations, directives and guidelines
K4 how to obtain and interpret drawings, charts, specifications and other documents that can be used when giving technical guidance
K5 the organisational processes and procedures regarding intellectual property of the guidance
K6 how to identify opportunities for providing technical guidance and support
K7 how to plan and prepare for providing technical guidance
K8 the methods and techniques involved in problem solving
K9 how to review and revise methods/ formats of technical guidance to reflect feedback
K10 the methods that can be used for providing or presenting technical guidance
K11 the extent of your own responsibility and to whom you should report if you have that you cannot resolve
K12 how to access, use and maintain information to comply with organisational requirements and legislation
Scope/range
Scope Performance
- Provide technical guidance for one of the following groups of people:
- colleagues in the same work group
- colleagues in associated work teams
- others working on related technical activity areas
- Provide technical guidance for one of the following activities:
- design activities (such as electronic components, printed circuit boards, semi-conductor layouts, thick, thin or flexible film circuits)
- production activities (such as semiconductor wafer processing, die assembly/test, component manufacture, circuit assembly)
- operational activities (such as movement of materials, quality systems and audit, scheduled safety audits and risk assessments)
- maintenance activities (such as planned preventive maintenance, part/sub-assembly exchange, breakdown response, maintenance records systems, line setting, six sigma or SPC)
- equipment capability/performance measurement (such as six sigma or SPC)
- Provide technical guidance for all of the following situations:
- ensuring the continued supply and efficient use of resources
- ensuring that the most appropriate work methods are used
- verifying that materials used in the design or processing activities are within specification requirements
- clarifying technical details with others for the design or processing activities
- monitoring outputs of the process and comparing these with the specifications
- confirming that all relevant regulations, directives and guidelines are complied with
- anticipating and preventing operational issues, where possible
- analysing and solving any unforeseen operational issues
- Carry out both of the following activities:
- reporting issues found during the monitoring process
- recording deviations from agreed plans and schedules