Leading the production of a characteristic selection matrix

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This standard covers the competencies required for leading the production of a characteristic selection matrix.  It involves working with the customer to agree the customer requirements and manage the application of a characteristic selection matrix to the Six Sigma project to create greater customer satisfaction.  You will need to lead the collection of the necessary data and lead the production of a characteristic selection matrix for the chosen activity by managing the five-step process for generating the matrix.  This will require listing the customer key process output variables, scoring the key process output variables, listing the key process input variables that impact the customer key process output variables, numerically rating the interaction between key process input variables and customer key process output variables and using ranking to prioritise future team focus.  You will then be expected to use this information to identify and approve activities in the process where improvements can be made.

Your responsibilities will require you to comply with organisational policy and procedures for the activities undertaken and to report any problems with the activities that you cannot solve or are outside your responsibility to the relevant authority.  You will need to ensure that all the necessary documentation/visual representation is completed accurately and legibly.  You will be expected to take full responsibility for your own actions within the activity and for the quality and accuracy of the work that you produce.

Your underpinning knowledge will provide a good understanding of producing a characteristic selection matrix and provide an informed approach to the techniques and procedures used.  You will need to understand the principles and application for managing the production of a characteristic selection matrix in adequate depth to provide a sound basis for carrying out the activities to the required criteria.

Applying and advising on safe working practices will be a key issue throughout.

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1. work safely at all times, complying with health and safety and other relevant regulations and guidelines
2. work with the customer to agree the customer requirements and manage the application of a characteristic selection matrix to the Six Sigma project
3. lead the collection of all the required data necessary to create the matrix
4. lead the production of a characteristic selection matrix for the chosen activity
5. use the matrix produced to identify and approve activities in the process where improvements can be made
6. lead the preparation of and approve an action plan that will bring about the improvements
7. implement and monitor the progress of the action plan

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1. how to work safely at all times, complying with health and safety and other relevant regulations and guidelines
2. how to plan the resources and time needed to carry out the agreed activity
3. what is a characteristic selection matrix; why we need to produce them; who should create a characteristic selection matrix
4. how to generate a characteristic selection matrix using the five-step process
5. what is meant by the term 'customer' when producing a characteristic selection matrix
6. what are key process output variables and key process input variables
7. where in the quality function deployment matrix does the characteristic selection matrix appear
8. the inter-relationship between a characteristic selection matrix and a potential failure modes and effects analysis
9. the inter-relationship between Six Sigma process mapping and a characteristic selection matrix
10. how to score a characteristic selection matrix
11. how a process map links into a characteristic selection matrix
12. how a characteristic selection matrix links into a potential failure modes and effects analysis
13. how to utilise the results of a characteristic selection matrix
14. how to prioritise a Six Sigma project teams focus
15. the extent of your own authority within the project and whom you should report to, in the event of problems that you cannot resolve

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1.    Lead the activities within your area of responsibility to include all of the following:

1. set out and communicate the purpose of the improvement activities
2. involve the team in planning how the improvement activity will be achieved
3. ensure each team member has individual objectives and understands how these objectives contribute to the overall     improvement objective
4. provide advice and support the team to achieve both team and individual improvement objectives
5. motivate the team to present their own improvement ideas
6. encourage the team and/or individuals to take the lead where appropriate
7. agree the implementation of the improvement ideas
8. negotiate any physical and/or financial resources required to implement the improvement activity (where appropriate)
9. monitor the progress of improvement activities
10. deal with any organisational problems identified during the improvement activity

 

2.    Lead the production of a characteristic selection matrix for two of the following:

1. concept
2. product
3. design
4. process
5. system
6. machine
   
    

3.    Use the characteristic selection matrix produced to agree scoring parameters for:

1. customers
2. team members
   
    

4.    Lead the five-step process for generating a characteristic selection matrix:

1. list the customer key process output variable
2. score the key process output variables
3. list the key process input variables that impact the customer key process output variables
4. numerically rate the interaction between key process input variables and customer key process output variables
5. use ranking to prioritise future team focus
   

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3

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2028

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Current

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Original

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Enginuity

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SEMBIT428

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Associate Professionals and Technical Occupations, Business and Finance Associate Professionals, Business Management, Business, Administration and Law

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2127

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Engineering; business; improvement; techniques; characteristic selection matrix; customer requirements; data; key outputs

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