Leading the carrying out of Six Sigma process mapping

URN: SEMBIT425
Business Sectors (Suites): Business Improvement Techniques Suite 4
Developed by: Enginuity
Approved on: 2023

Overview

This standard covers the competences required for leading the carrying out of a Six Sigma process mapping activity.  It requires you to approve the selection of a suitable process on which to carry out the process mapping activity, and to agree the key stages that form the overall process under investigation.  These would be the process input variables and the process output variables, and would include variables which are controllable, critical, cause noise/disturbance, and standard operating procedures (SOPs).

You will be required to lead the construction of the process map for the Six Sigma project and to confirm the value added and non-value added steps in the process.  You will also need to consider the information gathered in the Six Sigma mapping activity, and to agree areas where improvements can be made to the process as a result of the information gathered.

Your responsibilities will require you to comply with organisational policy and procedures for the activities undertaken, and to report any problems with the activities that you cannot solve, or that are outside your responsibility, to the appropriate authority.  You must ensure that all the necessary documentation/visual representation is completed accurately and legibly.  You will be expected to take full responsibility for your own actions within the activity, and for the quality and accuracy of the work that you produce.

Your underpinning knowledge will provide a good understanding of Six Sigma process mapping, and will provide an informed approach to the techniques and procedures used.  You will need to understand the principles and the application of Six Sigma process mapping, in adequate depth to provide a sound basis for carrying out the activities to the required criteria.

Applying and advising on safe working practices will be a key issue throughout.


Performance criteria

You must be able to:

  1. work safely at all times, complying with health and safety and other relevant regulations, directives and guidelines
  2. approve the selection of a suitable process on which to carry out the process mapping activity
  3. agree the key stages that form the overall process under investigation
  4. lead the collection of the data necessary to construct the Six Sigma process map
  5. lead the production of the process map for the Six Sigma project
  6. confirm the value added and non-value added steps in a process
  7. identify and agree improvements to the process as a result of the information gathered in the Six Sigma mapping activity
  8. implement and monitor the progress of the Six Sigma mapping activity

Knowledge and Understanding

You need to know and understand:

  1. how to work safely at all times, complying with health and safety and other relevant regulations, directives and guidelines
  2. how to plan the resources and time needed to carry out the agreed activity
  3. the benefits of carrying out Six Sigma process mapping
  4. what a Six Sigma process map is and how it is constructed
  5. how the Six Sigma process map integrates within a Six Sigma project
  6. what is meant by key process input variables (KPIVs) and key process output variables (KPOVs)
  7. the data collection point for the key process input variables and key process output variables (such as gauges, forms and samples)
  8. what the main types of key process input variables and key process output variables are in terms of being controllable, critical, noise/disturbance, or standard operating procedures (SOPs)
  9. who should be involved in creating a Six Sigma process map
  10. the difference between a value added activity and a non-value added activity
  11. the roles and responsibilities of individuals within a process mapping team
  12. the extent of your own authority within the project, and to whom you should report in the event of problems that you cannot resolve

Scope/range


Scope Performance

1.    Lead the activities within your area of responsibility to include all of the following:

    1. set out and communicate the purpose of the improvement activities
    2. involve the team in planning how the improvement activity will be achieved
    3. ensure each team member has individual objectives and understands how these objectives contribute to the overall improvement objective
    4. provide advice and support the team to achieve both team and individual improvement objectives
    5. motivate the team to present their own improvement ideas
    6. encourage the team and/or individuals to take the lead where appropriate
    7. agree the implementation of the improvement ideas
    8. negotiate any physical and/or financial resources required to implement the improvement activity (where appropriate)
    9. monitor the progress of improvement activities
    10. deal with any organisational problems identified during the improvement activity

 

2.    Lead the production of a process map, which identifies both of the following:

    1. the key process input variables
    2. the key process output variables

       

3.    Confirm both the key process input variables and the key process output variables as one of the following:

    1. controllable
    2. critical
    3. noise/disturbance
    4. standard operating procedure

       

4.    Agree and have included on the process map the specifications of both the:

    1. key process input variables
    2. key process output variables



Scope Knowledge


Values


Behaviours


Skills


Glossary


Links To Other NOS


External Links


Version Number

3

Indicative Review Date

2028

Validity

Current

Status

Original

Originating Organisation

Enginuity

Original URN

SEMBIT425

Relevant Occupations

Associate Professionals and Technical Occupations, Business and Finance Associate Professionals, Business Management, Business, Administration and Law

SOC Code

2127

Keywords

Engineering; business; improvement; techniques; Six Sigma; mapping; key stages; input variables; output variables