Leading policy deployment activities (Hoshin Kanri, quality operating systems, business plan deployment)
Overview
This standard covers the competences required for leading policy deployment *activities *(Hoshin Kanri, quality operating systems, business plan deployment). It involves leading the application of the principles and processes of business plan deployment in your local area, and agreeing the area goals for the customer and the business you work in, to enable improvement opportunities and conditions to be approved which, when implemented, will deliver the local area policy deployment plan.
Typically, improvement opportunities will focus on such things as whether there is a local commitment to deliver the improvement plan, whether the policy deployment plan is communicated to everyone in the business, whether there are procedures for making all employees aware of and engaged in the local policy plan, whether there are local measures reflecting policy deployment plans, whether policy review dates are adhered to, whether there are procedures for eliminating cross-functional boundaries, and whether improvement actions are being linked to the policy deployment plan.
You will be required to lead the production of and approve a visual communication of the plans, which must include the resources required, measures of performance, timescales for completion, review dates of each activity, assigned ownership and responsibility for each action, and the order of importance of each improvement activity.
Your responsibilities will require you to comply with organisational policy and procedures for the activities undertaken, and to report any problems that you cannot solve, or that are outside your responsibility, to the relevant authority. You will be expected to take full responsibility for your own actions within the activity, and for the quality and accuracy of the work that you carry out.
Your underpinning knowledge will provide a good understanding of your work, and will provide an informed approach to the techniques and procedures used. You will need to understand the principles and procedures of policy deployment, and is application, in adequate depth to provide a sound basis for carrying out the activities to the required criteria.
Applying and advising on safe working practices will be a key issue throughout.
Performance criteria
You must be able to:
- work safely at all times, complying with health and safety and other relevant regulations, directives and guidelines
- evaluate the current policy deployment plan
- lead the policy deployment process in your local area and agree the area goals
- approve improvement opportunities and conditions which, when implemented, deliver the local area policy deployment plan
- confirm quantifiable objectives and targets for all the defined improvement activities, and agree an appropriate measure and timescale for completion
- lead the production of and approve the policy deployment plan and communicate the plan in an appropriate format
- implement and monitor the progress of the policy deployment plan
Knowledge and Understanding
You need to know and understand:
- how to work safely at all times, complying with health and safety and other relevant regulations, directives and guidelines
- how to plan the resources and time needed to carry out the agreed activity
- where to find the information required to develop a local policy deployment plan
- how to create policy deployment plans
- the techniques used to communicate the information and results obtained by this process
- how to differentiate between your business vision, mission and main business drivers
- measures of performance in a lean business environment
- the limits of your responsibility and involvement in the policy deployment planning process
- the types of improvement activity that will drive the implementation of the business plan (such as management tools and techniques which contribute to quality, cost, delivery and responsiveness)
- the meaning and application of the Deming cycle (Plan, Do, Check, Act)
- the application of gap analysis (current situation versus desired situation)
- the extent of your own authority, and to whom you should report in the event of problems that you cannot resolve
Scope/range
Scope Performance
1. Lead the activities within your area of responsibility to include all of the following:
1.1 set out and communicate the purpose of the improvement activities
1.2 involve the team in planning how the improvement activity will be achieved
1.3 ensure each team member has individual objectives and understands how these objectives contribute to the overall improvement objective
1.4 provide advice and support the team to achieve both team and individual improvement objectives
1.5 motivate the team to present their own improvement ideas
1.6 encourage the team and/or individuals to take the lead where appropriate
1.7 agree the implementation of the improvement ideas
1.8 negotiate any physical and/or financial resources required to implement the improvement activity (where appropriate)
1.9 monitor the progress of improvement activities
1.10 deal with any organisational problems identified during the improvement activity
2. Confirm the area goals for:
- customers
- the business in which you work
3. Use at least four of the following criteria when approving improvement opportunities:
- is there local commitment to deliver the improvement plan?
- is the plan communicated to everyone in the business?
- are all employees aware of and engaged in the local policy plan?
- do local measures reflect policy deployment plans?
- are policy review dates adhered to?
- are cross-functional boundaries eliminated?
- are improvement actions linked to the policy deployment plan?
4. Lead the production of a communication of the plans, which must include all of the following:
- the resources required
- measures of performance
- timescales for completion
- review dates of each activity
- assigned ownership and responsibility for each action
- the order of importance of each improvement activity