Leading a team in a continuing airworthiness environment

This standard covers the competences required for leading effective teams, which are involved in carrying out continuing airworthiness activities. It involves obtaining appropriate authority and support for the release of resources to carry out team activities, which will include people, work space/work area/facilities work environment, documentation and information. You will be required to determine and agree individual roles and responsibilities, and to set realistic and achievable goals for both the individuals within the team and the team as a whole. Coaching/mentoring and monitoring the performance of your team will also be a key area. You will also be expected to prioritise the work activities to achieve the overall objectives, cost-effectively and efficiently.

Your responsibilities will require you to comply with organisational policy and procedures for the activities undertaken, and to report any problems that you cannot solve, or that are outside your responsibility, to the relevant authority. You must ensure that the team performs the tasks to the required standard and that all necessary job/task documentation is completed accurately and legibly. You will be expected to take full responsibility for the decisions that you make, and for the overall performance of the team.

Your underpinning knowledge will be sufficient to provide a good understanding of effective team leading and working, and will provide an informed approach to the techniques and procedures used. You will need to understand the various techniques of team leading, coaching, performance monitoring and communication methods available to you, in adequate depth to provide a sound basis for carrying out the activities to the required criteria.

Applying safe working practices will be a key issue throughout.

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1. work safely at all times, complying with health and safety and other relevant regulations, directives and other relevant guidelines

2. ensure that team members understand the delegated tasks and objectives of the department and your responsibilities as the team leader

3. plan the work of the department taking into account work priorities and the resources available
4. allocate work to team members taking into account their skills, knowledge, experience and existing work loads
5. provide regular updates to team members on work plans, schedules and developments
6. set realistic and achievable goals and objectives for your team, in accordance with the targets set for yourself or for the work area/activity
7. prioritise the work activities to achieve the objectives, cost-effectively and efficiently
8. determine and agree individual roles and responsibilities, and coach/mentor your team, focusing on the objectives that have been set
9. encourage team members to take responsibility for their own work and areas for development
10. monitor the performance of your team against the goals and objectives which have been set
11. review team member performance in line with their personal objectives
12. make recommendations for improvement and development opportunities
13. ensure team members have access to appropriate training and development in order to achieve regulatory, personal and organisational objectives
14. consult with subject specialists when required, to gain the necessary information to support the team goals and objectives
15. obtain the authority and support to obtain the necessary resources to carry out the team activities
16. deal promptly and effectively with any problems within your control, and report those that cannot be resolved using the approved company reporting systems
17. encourage and motivate team members to present their own ideas on how processes, procedures and or working practices could be improved

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1. the roles and responsibilities of yourself and others for the Health and Safety of themselves and colleagues in the workplace
2. the organisational processes and procedures required to lead your area of responsibility effectively
3. the requirements and importance of understanding and applying human factors as defined by the regulatory requirements and the potential impact if these are not adhered to
4. your organisations HR policies and procedures relevant to you and your team (such as job roles and reporting structures, performance review, training and development, remuneration, leave, sickness, disciplinary)  
5. the operational objectives and targets set for your area of responsibility, and how to set specific, measurable, agreed, realistic and time bound (SMART) individual and team objectives to achieve them (action planning)
6. how to prioritise your own and your team's workload to ensure that objectives are met
7. how to communicate effectively, listen, question, support and coach others to work towards the organisational objectives
8. the importance of maintaining individual, client and business confidentiality in the workplace
9. the importance of explaining how individual objectives contribute to the achievement of team and organisational objectives
10. how to present information effectively to management, peers or team members, using different methods
11. the methods and techniques that can be used to encourage team members to ask questions and seek clarification on the work they are undertaking and any problems that they may have
12. how to monitor, check and record that your team is working accurately to the required quality standards, company procedures and regulatory requirements
13. how to conduct a team performance review and how to involve the team in brainstorming activities to identify opportunities, areas for improvement and find solutions to issues
14. how to conduct individual performance reviews and how to encourage and involve them to identify opportunities, areas for improvement and find solutions to issues
15. why it is important to identify and resolve any individual and or team  performance issues quickly and effectively
16. how to discuss the cause of poor performance and agree actions to rectify them
17. how to provide fair, accurate and objective feedback to team members 
18. the types of issues and problems that might emerge between work colleagues and how to deal with them quickly, effectively and fairly
19. the impact on individuals and the team if areas of concern/conflicts between colleagues are not dealt with as soon as possible
20. the specialist help that you may require in your area of responsibility, and how this can be obtained
21. how to identify, source and access training and development of team members in the processes and procedures relevant to them, and your area of responsibility
22. the extent of your own authority, and to whom you should report in the event of problems that you cannot resolve

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1. Consult with appropriate people in order to secure the release of all the following resources:

   1. people involved
   2. work space/work area and/or facilities/environment required
   3. documentation and information required

2. Develop action plans which clearly identify activities and responsibilities required for two of the following:

   1. yourself
   2. individuals
   3. the team

3. Communicate effectively with all of the following:

   1. management
   2. peers
   3. team members

4. Communicate with team members using all the following:

   1. specific company documentation
   2. verbally
   3. electronic communication

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You will be able to apply the appropriate behaviours required in the workplace to meet the job profile and overall company objectives, such as:

• strong work ethic
• positive attitude
• team player
• dependability
• responsibility
• honesty
• integrity
• motivation
• commitment

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2

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2024

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Current

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Original

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Enginuity

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SEMAE3357

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Engineer, Engineering, Engineering and Manufacturing Technologies, Engineering Technicians

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5234

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engineering; continuing; airworthiness; aircraft; information; team; individual; objectives; training; development; plans

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