Manage procedures within care services for making, responding to and learning from comments and complaints
URN: SCDLMCSE9
Business Sectors (Suites): Leadership and Management for Care Services
Developed by: Skills for Care & Development
Approved on:
2015
Overview
Performance criteria
You must be able to:
Knowledge and Understanding
You need to know and understand:
Scope/range
Scope Performance
Scope Knowledge
Values
Behaviours
Skills
Glossary
Links To Other NOS
External Links
Version Number
Indicative Review Date
2015
Validity
Current
Status
Original
Originating Organisation
Original URN
Relevant Occupations
Childcare and Related Personal Services, Health and Social Care, Health and Social Services Officers, Managers and Senior Officials
SOC Code
1171
Keywords
managing, processes, comments, complaints