Solve problems in the workplace

The standard covers the skills and knowledge required to solve problems. You will need to identify issues quickly, solve problems and apply appropriate solutions.

It covers:

1. identifying problems
2. carrying out problem solving activity
3. rectifying problems

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1. comply with health and safety requirements and procedures at all times
2. diagnose problems and keep relevant people informed of progress following standard operating procedures
3. obtain relevant information relating to the problems
4. evaluate problems and possible solutions  following standard operating procedures
5. identify nature and extent of problems
6. consult with relevant people about the extent of problems and impact on activity
7. select appropriate solutions to rectify problems following standard operating procedures
8. monitor outcomes and make revisions to plans of action
9. communicate proposed solutions to relevant people
10. obtain feedback on proposed solutions from relevant people
11. check problems are rectified to the agreed level of acceptability
12. check information is documented to provide an audit trail following standard operating procedures
13. implement measures to prevent recurrence of problems
14. check that the rectifications comply with all relevant regulations and guidelines
15. implement preventive measures to ensure that there is no recurrence of problems following standard operating procedures
16. recognise any difficulties and correct them following standard operating procedures
17. report difficulties outside your control to the appropriate person following standard operating procedures

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1. standard operating procedures and how to apply these
2. relevant health and safety responsibilities
3. implications of not taking account of legislation, regulations, standards and guidelines when determining solutions
4. how to access and use appropriate information and documentation systems
5. how to obtain and interpret drawings, charts, specifications, manufacturers' manuals, history/maintenance reports and other documents needed in the problem solving process
6. business needs for problem identification and removal
7. effects of problems on associated activities
8. communication techniques used to obtain information
9. how to involve users/customers in the problem solving process
10. importance of collecting as much relevant information as possible and collating in a way which facilitates decision making
11. importance of analysing problems from a variety of perspectives
12. how to define and verify root causes of problems
13. importance of involving a range of relevant people in generating possible solutions
14. the range of possible options available for solving problems
15. factors to be taken into account when resolving problems and determining suitable solutions
16. methods and techniques for evaluating information and how to apply these
17. how to present possible solutions in a way which helps relevant people to reach an informed and realistic judgement
18. process used in the organisation to validate the solution to the problem
19. how to prevent recurrence of problems
20. importance of maintaining records of the problem solving activities and what needs to be recorded

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2

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2020

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Current

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Tailored

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Proskills

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PROWPF02

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Carpenter and Joiner, Furniture Makers and Other Craft Woodworkers, Paper and Wood Machine Operatives

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5315; 5442; 8121

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Problems; solutions; evaluation; audit;

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