Provide advice and guidance on materials used

This standard covers the skills and knowledge required to be able to understand products and materials used in your organisations and provide information and guidance to customers.

Customers can be internal or external to the organisation.

---

1. advise customers on the products and materials your company sells and uses
2. use appropriate questioning techniques to get information from customers
3. advise customers on suitable uses for the different products
4. explain limitations of products and materials
   to customers following standard operating procedures
5. provide technical information on products and
   materials to customers following standard operating procedures

---

1. standard operating procedures and how to apply these
2. importance of products and materials knowledge
3. different uses of materials used within your organisation
4. properties and characteristics of products and materials used within your organisation
5. processes used to produce raw  materials
6. methods of improving performance of products and materials
7. where raw materials are sourced
8. statutory and legal requirements for materials and combinations of materials used within your organisation
9. performance requirements of products and materials
10. storage requirements for raw materials
11. disposal and recycling routes for products and materials

---

---

---

---

---

---

---

---

---

---

1

---

2020

---

Current

---

Original

---

Proskills

---

PROFFI02

---

Carpenter and Joiner, Furniture Makers and Other Craft Woodworkers, Paper and Wood Machine Operatives

---

5315, 5442, 8121

---

Materials, product; properties; characteristics;

---