Back

Monitor business performance

URN: PPLTT50
Business Sectors (Suites): Travel and Tourism
Developed by: People 1st
Approved on: 30 Jun 2021

Overview

This standard is about your contribution to monitoring the performance of the business. Business objectives and targets are applied in all industries to establish a framework, against which the performance of the business and its staff can be measured. It is vital to be aware of the areas in which effort towards improvement is required, in order that resources can be most effectively deployed.

This standard is for senior travel consultants, team leaders and supervisors who have responsibility for contributing to the day-to-day monitoring and reporting of business performance in travel and tourism businesses.

When you have completed this standard, you will have demonstrated your understanding of and your ability to:

  • Monitor business performance

Performance criteria

You must be able to:

1. Identify the key business targets and performance indicators used to monitor business performance in your area of responsibility 2. Maintain the business records required to monitor business performance, confirming they are up-to-date in accordance with organisational procedures 3. Identify and analyse information relating to the targets and performance indicators used to monitor business performance within your area of responsibility 4. Identify, monitor and investigate the causes of significant variations between planned and actual business performance 5. Report business performance to colleagues/management in line with organisational procedures 6. Seek suggestions from colleagues for improving business performance 7. Develop plans for improving business performance in line with your organisational procedures and available resources

Knowledge and Understanding

You need to know and understand:

1. The business targets and key performance indicators and how these relate to monitoring business performance in your own area of responsibility 2. How to keep accurate and up-to-date records required to monitor business performance 3. How to identify and analyse data used to monitor business performance 4. The factors that can affect the performance of a business 5. The current market conditions in the industry and their possible effects on business performance 6. The importance of involving staff in the collection and analysis of data used to monitor business performance 7. How frequently you are required to check the actual business performance to obtain reliable data 8. The consequences of changes in operational processes 9. The actions of your colleagues and the effects that they may have on business performance 10. The information on business performance you are required to provide to colleagues/management 11. The required presentation formats for business performance information 12. The possible factors that may cause variations between target performance and that which achieved 13. The different ways of presenting ideas for improving business performance 14. How to develop plans for improving business performance in line with organisational procedures and available resources

Scope/range

Targets and performance indicators include those related to:

a) sales
b) costs
c) service

Scope Performance

Scope Knowledge

Values

Behaviours

  1. ​Carry out monitoring efficiently to minimise disruption
  2. Careful analysis of performance data
  3. Involve colleagues in identifying possible causes of significant variations

Skills

Glossary

Links To Other NOS

External Links

Version Number

2

Indicative Review Date

30 Jun 2026

Validity

Current

Status

Original

Originating Organisation

People 1st

Original URN

PPLTT50

Relevant Occupations

Bookings or Reservations Administrator, Business Travel Consultant, Leisure and Travel Service Occupations, Leisure Travel Consultant, Local Tour Guide, Overseas Resort Representative, Personal Service Occupations, Senior Customer Service Adviser, Senior Leisure Travel Consultant, Senior Travel Adviser, Team Leaders, Tourism Assistant, Tourism Information Officer, Travel Adviser, Travel and Tourism Service Occupations

SOC Code

6212

Keywords

monitor, business, performance, key business targets, key performance indicators, variations, planned and actual