Make sure your own actions reduce risks to health and safety and promote well-being

URN: PPLTT07
Business Sectors (Suites): Travel and Tourism
Developed by: People 1st
Approved on: 2021

Overview

This standard is about the health, safety and well-being responsibilities for everyone in your workplace. It describes the competencies required to make sure that your own actions do not create any health and safety hazards, you do not ignore significant risks in your workplace, and you take sensible action to put things right, including reporting situations which pose a danger to people in the workplace and seeking advice. It is about having an appreciation of significant risks in your workplace, and knowing how to identify and deal with them.
When you have completed this standard, you will be able to demonstrate your knowledge of and ability to:
• Make sure your own actions reduce risks to health and safety and promote well-being


Performance criteria

You must be able to:

  1. Carry out your work in accordance with your training, organisational procedures, and relevant legal requirements 2. Identify those aspects of your workplace and the working practices in your job which have the potential to harm yourself, colleagues or customers, and those which present the highest risk 3. Take action to respond to and control hazards in your workplace in accordance with your organisational procedures, responsibilities and relevant legal requirements 4. Follow your organisation’s procedures in the event of an incident, accident and / or emergency 5. Record and report incidents and accidents in line with your organisation’s procedures and relevant legal requirements 6. Follow your organisation’s procedures for promoting mental health and well-being

Knowledge and Understanding

You need to know and understand:

  1. The definition of hazards and risks 2. The hazards and risks which exist in your workplace and the organisational procedures you must follow to minimise them 3. Your responsibilities and relevant legal requirements for maintaining health and safety in the workplace 4. The importance of remaining alert to potential hazards in the workplace 5. How to respond to hazards and control risks in line with your organisational procedures and your responsibilities 6. The importance of personal behaviour and presentation in maintaining the health and safety of yourself, colleagues, customers in the workplace 7. The responsible person to whom you should report health and safety matters which are outside the limits of your responsibilities 8. Where and when to get additional health and safety assistance if required 9. Your organisation’s procedures for responding to incidents and emergencies and the importance of following them 10. Your organisation’s procedures and the relevant legal requirements for recording and reporting accidents and incidents 11. When and how to access first aid within your organisation 12. The meaning of mental health and well-being 13. The internal and external sources of support for mental health and well-being issues 14. Your organisational procedures for promoting mental health and well-being

Scope/range

Risks include those associated with the following:
a) the use and maintenance of machinery or equipment
b) the use of materials or substances
c) working practices which do not conform to laid down policies
d) unsafe behaviour
e) accidental breakages and spillages
f) environmental factors
The responsible person to whom to report health and safety matters include:
a) Supervisor
b) Line manager
c) Senior manager
d) Health and safety officer / coordinator / manager
Incidents and emergencies include:
a) Fire
b) Flood
c) Bomb threat
d) Security
e) Theft
f) Threatening person or behaviour


Scope Performance


Scope Knowledge


Values


Behaviours

  1. Act responsibly at all times 2. Be observant to activities going on around you

Skills


Glossary

​Customers and colleagues includes internal and external customers, work colleagues, visitors, suppliers, and contractors


Links To Other NOS


External Links


Version Number

2

Indicative Review Date

2026

Validity

Current

Status

Original

Originating Organisation

People 1st

Original URN

PPLTT07

Relevant Occupations

Bookings or Reservations Administrator, Business Travel Consultant, Leisure and Travel Service Occupations, Leisure Travel Consultant, Local Tour Guide, Overseas Resort Representative, Personal Service Occupations, Senior Customer Service Adviser, Senior Leisure Travel Consultant, Senior Travel Adviser, Team Leaders, Tourism Assistant, Tourism Information Officer, Travel Adviser, Travel and Tourism Service Occupations

SOC Code

6212

Keywords

actions, reduce, hazards, risks, health and safety