Deal with customers face-to-face
URN: PPLRPTO17
Business Sectors (Suites): Road Passenger Transport Operations
Developed by: People 1st
Approved on:
2015
Overview
Performance criteria
You must be able to:
Knowledge and Understanding
You need to know and understand:
Scope/range
Scope Performance
Scope Knowledge
Values
Behaviours
Skills
Glossary
Links To Other NOS
External Links
Version Number
Indicative Review Date
2015
Validity
Current
Status
Original
Originating Organisation
Original URN
Relevant Occupations
Transport Drivers and Operatives, Transportation Operations and Maintenance
SOC Code
8239
Keywords
communicating, working face-to-face, understanding behaviour, giving a professional image, balancing demands, understanding body language, building a rapport, keeping focused