Process payments on board an aircraft
URN: PPLCC29
Business Sectors (Suites): Aviation Operations in the Air - Cabin Crew
Developed by: People 1st
Approved on:
30 Jun 2021
Overview
This standard is about processing payments for purchases such as food and drinks and other products available on board an aircraft. This involves taking payments from the passenger, operating the point of sale (POS) terminal and keeping payments safe and secure.
This standard is for all members of the cabin crew.
When you have completed this standard you will have demonstrated your understanding of and your ability to:
This standard is for all members of the cabin crew.
When you have completed this standard you will have demonstrated your understanding of and your ability to:
• Process payments on board an aircraft
Performance criteria
You must be able to:
1. Confirm the point of sale (POS) terminal is working
2. Make passengers aware of the methods of payment that are accepted on board the aircraft, and any restrictions or conditions that may be attached
3. Inform passengers of the total cost of their purchases
4. Accept and process payments in line with relevant legal requirements and the airline’s procedures
5. Follow the airline's policies and procedures for dealing with failed payments, payment discrepancies, transaction values, and limits
6. Maintain the security of payments in line with the airline’s procedures and relevant legal requirements
7. Complete required payment records in accordance with the airline’s procedures
Knowledge and Understanding
You need to know and understand:
1. How to operate the point of sale (POS) terminal
2. The different methods of payment accepted on board the aircraft
3. The restrictions or conditions attached to different payment methods
4. How to calculate the total cost of passenger purchases
5. The importance of providing current information on costs and payment methods to passengers
6. The airline 's procedures and relevant legal requirements for accepting, processing and maintaining the security of payments, and the importance of following them
7. The airline's policies and procedures for dealing with failed transactions, payment discrepancies, transaction values, and limits
8. Your responsibilities and limits of authority when processing payments, and dealing with failed payments, payment discrepancies and refunds
9. The types of fraudulent transactions that can occur, how to identify and deal with them
10. The types of problems that may occur with the point of sale (POS) terminal and how to deal with them
11. How to complete payment related documentation required by the airline
Scope/range
Methods of payment include:
a) credit cardb) debit cardc) contactlessd) mobile appe) currency cardsf) loyalty card pointsg) vouchersh) cashi) currenciesPayment discrepancies include:a) out-of-date cardb) card not authorisedc) card not signedd) card declinede) incorrect pin numberf) fraudulent use of cardg) electronic payment declinedh) incorrect cash amountsi) suspected counterfeit notesj) notes of of circulation
Scope Performance
Scope Knowledge
Values
Behaviours
Skills
Glossary
Links To Other NOS
External Links
Version Number
2
Indicative Review Date
30 Jun 2026
Validity
Current
Status
Original
Originating Organisation
GoSkills
Original URN
GSKCC29
Relevant Occupations
Transport Drivers and Operatives, Transport Operations and Maintenance
SOC Code
6213
Keywords
cabin crew, passengers, trolley, product