Promote a professional image when working in an airport/airfield/heliport
URN: PPLAOG99
Business Sectors (Suites): Aviation Operations on the Ground
Developed by: People 1st
Approved on:
30 Jun 2021
Overview
This standard is about promoting a professional image when working in an airport/airfield. This involves presenting and conducting yourself according to your organisation’s requirements, and promoting and representing your organisation’s values and brand. This also involves using feedback to improve your own performance and establishing professional working relationships with your colleagues.
This standard is for those working airside or landside in an airport/airfield/heliport.
When you have completed this standard, you will be able to demonstrate your knowledge of and ability to:
This standard is for those working airside or landside in an airport/airfield/heliport.
When you have completed this standard, you will be able to demonstrate your knowledge of and ability to:
• Promote a professional image when working in an airport/airfield/heliport
Performance criteria
You must be able to:
1. Present yourself professionally, in line with your organisational procedures
2. Follow the relevant code of conduct and organisational procedures relating to personal presentation, hygiene, uniform standards and organisational identification (ID) required in your operational area in an airport/airfield/heliport
3. Wear mandatory personal protective equipment (PPE) in line with relevant legislation and organisational procedures
4. Promote and represent your organisation’s values and brand when working in an airport/airfield/heliport
5. Obtain and use feedback from customers and colleagues to improve own performance in line with your organisation’s values
6. Establish and maintain a professional working relationship with colleagues
7. Ask for help and information when you require it
Knowledge and Understanding
You need to know and understand:
1. Your organisation’s values and procedures and why it is important to adhere to them
2. How to promote your organisation’s values and brand when working in an airport/airfield/heliport
3. Your organisation’s code of conduct and organisational procedures relating to personal presentation, hygiene, uniform standards and organisational identification (ID) required in your operational area in an airport/airfield/heliport
4. The importance of wearing mandatory personal protective equipment (PPE) as instructed
5. The importance of following codes of conduct and behaviour in an airport/airfield/heliport
6. How to seek and use feedback on own performance
7. How your own behaviour can impact positively and negatively on customers, colleagues and your organisation
8. The different methods for developing and maintaining professional working relationships with your colleagues
9. When and how to ask for help and / or information and the importance of doing do
Scope/range
Scope Performance
Scope Knowledge
Values
Behaviours
Skills
Glossary
Customer(s)
Customers could include internal customers such as colleagues, line manager, trainees or external customers such as passengers, suppliers, contractors, visitors, staff, compliance authorities etc.
**Your Organisation
**Your Organisation
This is the company you work for or are contracted to
The brand may relate to:
The brand may relate to:
a) Your organisation
b) The organisation you are contracted to
c) The airport/airfield/heliport in which you work
Links To Other NOS
External Links
Version Number
1
Indicative Review Date
30 Jun 2026
Validity
Current
Status
Original
Originating Organisation
People 1st
Original URN
PPLAOG99
Relevant Occupations
Transport Drivers and Operatives, Transport Operations and Maintenance
SOC Code
8233
Keywords
Professional, image, aviation, ground, operations, values, brand, behaviour, feedback