Identify and resolve aviation issues
URN: PPLAOG15
Business Sectors (Suites): Aviation Operations on the Ground
Developed by: People 1st
Approved on:
2021
Overview
This standard is about identifying and resolving aviation issues. This involves proposing options to resolve identified issues. This also involves implementing the solution to aviation issues and confirming that the issues have been resolved.
This standard is for those working in airports/airfields in operational roles.
When you have completed this standard, you will be able to demonstrate your knowledge of and ability to:
• Identify and resolve aviation issues
Performance criteria
You must be able to:
1. Identify, interpret and confirm your understanding of the aviation issues in line with organisational procedures
2. Identify and explore the potential actions for resolving the aviation issues in line with organisational procedures
3. Communicate with those involved as required to discuss the potential actions for resolving the issues in line with organisational requirements
4. Decide on the action to take to resolve aviation issues in line with organisational procedures, relevant legal requirements and within your limits of authority
5. Seek support from your manager to find alternative solutions/actions for the resolution of aviation issues outside the limits of your authority
6. Implement the required solutions/actions in line with organisational procedures and relevant legal requirements
7. Inform those involved of the progress of the solutions/actions taken to resolve the issue in line with organisational procedures
8. Confirm that the aviation issue has been resolved in line with organisational procedures
9. Take the required action when the aviation issue has not been resolved in line with organisational procedures
10. Complete the required documentation in relation to resolving aviation issues in line with organisational procedures and relevant legal requirements
Knowledge and Understanding
You need to know and understand:
1. The types of aviation issues that can occur
2. How to identify, interpret and confirm your understanding of the aviation issues
3. How the aviation issue affects you and those involved
4. The different approaches to and methods for resolving aviation issues
5. The action to take to resolve aviation issues
6. How to identify and explore the available solutions/actions for resolving the aviation issues
7. The different factors that may affect the way you resolve an aviation issues
8. When and how to communicate with those involved to discuss the potential solutions/actions for resolving the issues
9. How to decide on the action to take to resolve aviation issues
10. Your limits of authority for resolving aviation issues
11. When and how to seek support from your manager to find alternative solutions/actions for resolving aviation issues outside your limits of authority
12. Your organisation’s procedures for implementing actions for resolving aviation issues
13. How to ensure that the solutions/actions taken to resolve aviation problem/s issues meet relevant legal requirements
14. How to overcome difficulties when solving issues
15. How to keep those involved informed of the progress of actions taken to resolve the aviation issues and the importance of doing so
16. How to identify that an aviation issue has been resolved
17. The importance of confirming that an aviation issue has been resolved
18. The actions to take when an aviation issue has not been resolved
19. Your organisation’s procedures and relevant legal requirements for completing documentation in relation to resolving aviation issues
Scope/range
Those involved may include:
a) Colleagues
b) Managers/Senior Managers
c) Other departments within your organisation
d) External organisations
e) Contractors
f) Suppliers
g) Customers
h) Passengers
i) Visitors
j) Specialists/experts
Scope Performance
Scope Knowledge
Values
Behaviours
Skills
Glossary
Your Organisation**
Your organisation is the organisation you work for or are contracted to and may be an airline, an airport or airfield, ground handler, service provider or another related agency.
Links To Other NOS
External Links
Version Number
2
Indicative Review Date
2026
Validity
Current
Status
Original
Originating Organisation
GoSkills
Original URN
GSKAOG15
Relevant Occupations
Transport Drivers and Operatives, Transport Operations and Maintenance
SOC Code
8233
Keywords
aviation problems, problem solving, information