Respond to incidents in aviation security
URN: PPLAGSO31
Business Sectors (Suites): Aviation Ground Security Operations
Developed by: People 1st
Approved on:
2021
Overview
This standard is about responding to incidents which have been escalated to you by members of the security team. This involves providing the resources required to deal with the incident, de-escalating and escalating incidents as necessary. This also involves de-briefing the team and providing support for their welfare of necessary, as well as ensuring the relevant documentation is completed and stored according to organisational procedures and legal requirements.
This standard is for aviation security supervisors.
When you have completed this standard, you will be able to demonstrate your knowledge of and ability to:
This standard is for aviation security supervisors.
When you have completed this standard, you will be able to demonstrate your knowledge of and ability to:
• Respond to incidents in aviation security
Performance criteria
You must be able to:
1. Respond to incidents that have been escalated to you in line with your organisation’s procedures and relevant legislation
2. Maintain your own, customers’ and colleagues’ health, safety and welfare when responding to incidents in aviation security
3. Communicate with colleagues during an incident using required terminology
4. Provide the resources required to respond to the incident in line with your organisation’s procedures
5. De-escalate incidents in line with your organisation’s procedures
6. Escalate incidents in line with your organisational procedures and to the required authority if necessary
7. Undertake team de-briefing and provide support for team members welfare if necessary
8. Complete, record and, store records of incidents in line with your organisation’s procedures and current data protection legislation
Knowledge and Understanding
You need to know and understand:
1. The possible types of incidents that may be escalated to you to respond to in aviation security
2. Your organisation’s procedures and relevant legal requirements for responding to incidents in aviation security
3. The action you can take when responding to incidents in aviation security
4. How to maintain your own, customers’ and colleagues’ health, safety and welfare when responding to incidents in aviation security
5. The terminology to use with colleagues when responding to incidents in aviation security
6. The importance of, and methods for de-escalating incidents in aviation security
7. When, how and to whom to escalate incidents in aviation security
8. How to undertake a team de-briefing following an incident
9. The type of incidents which may affect team welfare and how to provide support for team members as necessary
10. Your organisation’s procedures and current data protection legislation for completing, recording and storing records of incidents in aviation security
Scope/range
Incidents include:
a) Security threats e.g. external threat, insider threat, suspect or unattended baggageb) Security emergencies e.g. evacuation, in the terminal or airfieldc) Actual and potential security breaches e.g. customer or staff behaviour, restricted or prohibited items
Scope Performance
Scope Knowledge
Values
Behaviours
Skills
Glossary
Your Organisation**
This is the company you work for or are contracted to.
Organisation’s Procedures**
These are the procedures your organisation has in place to ensure compliance with relevant rules, regulations, instructions, policies, procedures, legislation and laws relevant to the activity.
Colleagues(s)**
Colleague(s) include your co-workers, supervisors or managers, and possibly trainees. They may also be known as internal customers.
Customer(s)**
In the aviation security environment this includes any person who passes through or has the potential to pass through a defined aviation security area, examples could include internal customers such as colleagues, line manager, trainees or external customers such as passengers, suppliers, contractors, visitors, staff, compliance authorities etc.
Links To Other NOS
External Links
Version Number
2
Indicative Review Date
2026
Validity
Current
Status
Original
Originating Organisation
GoSkills
Original URN
GSKAGSO15
Relevant Occupations
Elementary Security Occupations
SOC Code
9231
Keywords
Incident, accident, emergency, security, breach, health, safety