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Prepare customers for the aviation security screening process

URN: PPLAGSO08
Business Sectors (Suites): Aviation Ground Security Operations
Developed by: People 1st
Approved on: 2021

Overview

This standard is about preparing customers for the aviation security screening process.

This standard is for those undertaking aviation ground security activities.

When you have completed this standard, you will be able to demonstrate your knowledge of and ability to:
• Prepare customers for the aviation security screening process

Performance criteria

You must be able to:

1. Identify the customers’ regulatory requirements in preparation for screening 2. Instruct customers on the divestment process through airport security 3. Assist the customer where necessary in preparation for the screening process 4. Direct customers to proceed to the next stage of the screening process 5. Deal with any incidents within the limits of your own authority and responsibility, seek assistance from colleagues as required and report in line with organisational procedures 6. Share information which may impact the screening process with your colleagues

Knowledge and Understanding

You need to know and understand:

1. The importance of aviation security screening and preparing customers for the screening process 2. The activities required prior to screening and how these may vary, including your organisation’s procedures for assisting customers 3. The importance of instructing customers on the divestment process through airport security 4. The ways in which the customer can be instructed on the screening process 5. Your organisation’s procedures and limits of your own authority and responsibility for dealing with incidents 6. How and when to seek assistance form colleagues 7. The information which may impact the screening process to share, and with whom to share it

Scope/range

Colleagues includes:

a) Peers
b) Line managers
c) Contractors
d) Other departments

Types of information to share includes:

a) Passengers’ specific needs
b) Passenger priority due to flight departure time
c) Information which supports passengers through the screening process
d) Information useful to colleagues through the screening process

Scope Performance

Scope Knowledge

Values

Behaviours

Skills

Glossary

Customer(s)**
In the aviation security environment this includes any person who passes through or has the potential to pass through a defined aviation security area, examples could include internal customers such as colleagues, line manager, trainees or external customers such as passengers, suppliers, contractors, visitors, staff, compliance authorities etc.

Your Organisation**
This is the company you work for or are contracted to.

Organisation’s Procedures**
These are the procedures your organisation has in place to ensure compliance with relevant rules, regulations, instructions, policies, procedures, legislation and laws relevant to the activity

Links To Other NOS

External Links

Version Number

1

Indicative Review Date

2026

Validity

Current

Status

Original

Originating Organisation

GoSkills

Original URN

GSKAGSO08

Relevant Occupations

Elementary Security Occupations, Transport Operations and Maintenance

SOC Code

9231

Keywords

Aviation, screening, incident