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Carry out periodic room servicing and deep cleaning

URN: PPL2HK7
Business Sectors (Suites): Hospitality - Housekeeping and Front of House Reception
Developed by: People 1st
Approved on: 2022

Overview

This standard is about carrying out periodic room servicing and deep cleaning. Examples of this could be turning mattresses, changing curtains, or high dusting. It is for housekeeping assistants and cleaning staff. They are important tasks that if not done could be identified by customers who can be very quick to comment, particularly on social media platforms.

When you have completed this standard you will be able to demonstrate your understanding of and ability to:

  • Carry out periodic room servicing and deep cleaning

Performance criteria

You must be able to:

1. Check timescales for planned room servicing and deep cleaning and work out how much time  you have for each task and room 2. Check you have the necessary information about the schedule and requirements for periodic room servicing and deep cleaning 3. Request assistance for tasks that require more than one person to complete 4. Obtain the necessary stock to replace items in the room 5. Prepare the area for periodic room servicing and deep cleaning 6. Choose the correct cleaning equipment and materials for each part of the area 7. Carry out the required periodic room servicing and deep cleaning 8. Leave the room in the required condition 9. Follow the correct procedures for items you have replaced  10. Identify and report anything that needs specialist maintenance 11. Check the room according to organisation procedures

Knowledge and Understanding

You need to know and understand:

1. The schedule for periodic room servicing and deep cleaning in your organisation and why timescales are important 2. Why it is important to follow this schedule 3. Why the work area needs to be inspected on completion 4. Your organisation's quality standards for the appearance and cleanliness of rooms 5. Areas and items that may need specialist maintenance, and how to report these 6. How to identify items that need replacing and obtain the correct items 7. The correct procedures for dealing with items you have replaced 8. The preparations that you need to carry out for periodic room servicing and deep cleaning, and why these are important 9. The equipment and materials that you need for periodic room servicing and deep cleaning, and how to obtain them 10. How to use the equipment and materials efficiently and safely 11. Health and safety requirements for high dusting / cleaning 

Scope/range

1. Periodic room servicing
1.1 turning mattresses
1.2 changing curtains and drapes
1.3 changing other soft furnishings as required
1.4 any other organisational room servicing cleaning activity

2. Preparations
2.1 use of appropriate protective clothing
2.2 move furniture to clean underneath
2.3 protect vulnerable surrounding areas

3. Periodic deep cleaning
3.1 high dusting
3.2 vacuum under furniture and carpet edges
3.3 clean shower rails, plug traps, drains, gulleys and behind pedestals
3.4 clean pull cords, plugs and switches
3.5 clean skirting boards and other paintwork
3.6 clean air vents and extractors
3.7 any other organisational periodic deep cleaning activity

4. Checking
4.1 self checking
4.2 supervisory checking

Scope Performance

Scope Knowledge

Values

Behaviours

Skills

Glossary

Protective clothing
For example, uniform and gloves

High dusting
For example, lamp shades, light bulbs, picture rails

Specialist maintenance
For example, replacing faulty items

Soft furnishings
Including blankets, bedspreads and cushions

Curtains and drapes
Including net curtains and shower curtains

Links To Other NOS

External Links

Version Number

3

Indicative Review Date

2027

Validity

Current

Status

Original

Originating Organisation

People 1st International Ltd

Original URN

PPL2HK7

Relevant Occupations

Chamber Maid, Housekeeper, Room Attendant

SOC Code

6231

Keywords

room servicing, deep cleaning