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Provide a linen service

URN: PPL2HK6
Business Sectors (Suites): Hospitality - Housekeeping and Front of House Reception
Developed by: People 1st
Approved on: 2022

Overview

This standard is about taking delivery of linen supplies, checking deliveries and completing any relevant forms. The standard also covers storing linen under the correct conditions and using stock rotation procedures. This standard could be for a linen keeper, one of the housekeeping or cleaning staff or the owner of a small establishment.

When you have completed this standard you will be able to demonstrate your understanding of and ability to:

  • Provide a linen service

Performance criteria

You must be able to:

1. Convey a positive image of your organisation to external and internal customers 2. Check deliveries of linen supplies to ensure that they match orders and delivery notes 3. Complete delivery documentation accurately 4. Report any discrepancies with deliveries to the appropriate member of staff 5. Move clean linen safely to the storage area 6. Check linen meets presentation requirements and report any discrepancies to the appropriate member of staff 7. Keep receiving areas clean, tidy, hygienic and secure 8. Store linen supplies under the correct conditions 9. Follow stock rotation procedures 10. Issue the correct type and quantity of linen to staff 11. Keep accurate and complete records of items received, stored and issued 12. Report signs of missing stock immediately 13. Keep storage areas clean, dry and secure 14. Report signs of pest infestation immediately

Knowledge and Understanding

You need to know and understand:

1. Relevant legislation relating to safe working practices when handling  and storing linen 2. The importance of conveying a positive image to internal and external customers/visitors 3. Why you should not accept damaged goods 4. What procedures you should follow if the amount delivered does not match order and delivery notes 5. What procedures you should follow if the linen delivered does not meet the required standards of presentation 6. What you should do if you spot bed bugs or other infestation in clean linen 7. Why you should keep receiving areas clean, tidy and free from rubbish 8. Why you should check that linen you receive is correctly folded 9. Why storage conditions are important and what effect they have on linen items in storage 10. What procedures you should follow to store linen and why stock rotation procedures are important 11. What procedures you should follow to issue linen items to staff 12. Why you should maintain accurate records of clean linen items received, stored and issued 13. Why it is important to secure linen stores against unauthorised access 14. What procedures you should follow to make sure pest infestation does not occur 15. What you should do if you identify pest infestation 16. The types of problems that may happen when storing linen, and how you should deal with these

Scope/range

1. Deliveries
1.1 internal linen supply
1.2 external linen supply

2. Presentation requirements
2.1 clean
2.2 free from stains
2.3 free from fabric damage
2.4 folded correctly

3. Conditions
3.1 lighting
3.2 ventilation
3.3 temperature
3.4 cleanliness

Scope Performance

Scope Knowledge

Values

Behaviours

Skills

Glossary

Internal linen supply
For example, from other departments in your organisation

Pest infestation
For example, bed bugs, rats, mice, cockroaches

Receiving area
Anywhere in your workplace where you receive deliveries

Links To Other NOS

External Links

Version Number

3

Indicative Review Date

2027

Validity

Current

Status

Original

Originating Organisation

People 1st International Ltd

Original URN

PPL2HK6

Relevant Occupations

Chamber Maid, Housekeeper, Room Attendant

SOC Code

6231

Keywords

provide, linen, service