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Maintain housekeeping supplies

URN: PPL2HK3
Business Sectors (Suites): Hospitality - Housekeeping and Front of House Reception
Developed by: People 1st
Approved on: 01 Mar 2022

Overview

This standard is about receiving housekeeping supplies and checking for any discrepancies in deliveries. It also covers storing housekeeping supplies correctly and issuing the right supplies to other staff. It is for housekeeping assistants and linen store staff that would take in deliveries and issue supplies.

When you have completed this standard you will be able to demonstrate your understanding of and ability to:

  • Maintain housekeeping supplies

Performance criteria

You must be able to:

1. Present yourself positively to external and internal delivery staff 2. Receive deliveries of housekeeping supplies and check that they are not damaged and are within their use-by-date 3. Ensure that deliveries match orders and delivery notes 4. Complete delivery documents accurately 5. Handle and move housekeeping supplies to storage areas safely and without damage or loss 6. Keep receiving areas clean, tidy, hygienic and secure 7. Store housekeeping supplies under the correct storage conditions 8. Issue housekeeping supplies ensuring that they are handled in line with manufacturers' instructions 9. Follow stock rotation and issuing procedures 10. Report low levels of housekeeping supplies to the appropriate person 11. Keep storage areas clean, tidy and hygienic, reporting signs of pest infestation immediately 12. Secure storage areas against unauthorised access 13. Refer all tasks outside your area of responsibility to the appropriate person

Knowledge and Understanding

You need to know and understand:

1. Basic relevant legal requirements relating to safe working practices when handling  housekeeping supplies 2. The importance of working effectively and efficiently whilst remaining polite and professional 3. Why you should not accept damaged goods and what you should do if they are delivered 4. Safe lifting and handling techniques and why they are important 5. Why it is important to keep receiving areas clean and tidy 6. Why receiving and storage areas need to be secure from unauthorised access 7. What procedures to follow when you identify discrepancies in deliveries / delivery documentation 8. What procedures to follow to handle and transport goods safely to storage areas 9. Why storage conditions are important and what effect they have on housekeeping supplies 10. What procedures to follow to correctly and safely store goods 11. Why it is important to store housekeeping supplies under the correct conditions, including clean and tidy 12. What procedures to follow to proof storage areas for pest infestation 13. Why a constant stock of housekeeping supplies should be maintained and what the minimum and maximum stock levels are 14. Why it is important to maintain accurate and complete records of items received, stored and issued 15. Why correct stock rotation procedures are important 16. Why it is important to separate different kinds of stock, for example food and chemicals 17. The types of problems that may happen when    you are storing goods and how to deal with these.

Scope/range

1. Deliveries
1.1 internal suppliers
1.2 external suppliers

2. Housekeeping supplies
2.1 equipment
2.2 materials
2.3 customer supplies

3. Storage conditions
3.1 lighting
3.2 ventilation
3.3 temperature
3.4 cleanliness

Scope Performance

Scope Knowledge

Values

Behaviours

Skills

Glossary

Links To Other NOS

External Links

Version Number

3

Indicative Review Date

28 Feb 2027

Validity

Current

Status

Original

Originating Organisation

People 1st International Ltd

Original URN

PPL2HK3

Relevant Occupations

Chamber Maid, Housekeeper, Room Attendant

SOC Code

6240

Keywords

housekeeping, supplies