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Clean and service a range of areas

URN: PPL2HK1
Business Sectors (Suites): Hospitality - Housekeeping and Front of House Reception
Developed by: People 1st
Approved on: 2022

Overview

This standard is about daily cleaning routines in order to maintain high standards and potentially avoid complaints. It covers cleaning toilet and bathroom areas, floors, walls and mirrors. It also covers cleaning furnished areas and disposing of both hazardous and non- hazardous waste. It is for housekeeping assistants and cleaning staff.

The cleanliness and maintenance of any establishment is an area that guests or customers can be very quick to comment on, particularly on social media platforms.

When you have completed this standard you will be able to demonstrate your understanding of and ability to:

  • Clean and service a range of areas

Performance criteria

You must be able to:

1. Check timescales for planned workload 2. Prepare the bathroom and toilet area for cleaning and choose the correct cleaning equipment and materials for each part of the toilet and bathroom area 3. Clean the toilet and surrounding areas correctly 4. Clean the bathroom appliances and surrounding areas correctly 5. Clean the floors, walls, mirrors and other areas correctly and leave the whole area tidy 6. Check environmental conditions are correct according to workplace requirements 7. Identify and report anything that needs maintenance or repair in the bathroom or toilet area 8. Carry out a final check of the bathroom and toilet area to make sure it will satisfy the customer 9. Prepare furnished areas for cleaning and choose the correct cleaning equipment and materials for each part of the  area 10. Clean the floor covering according to workplace procedures 11. Clean the furniture according to workplace procedures 12. Clean mirrors, wall coverings and any other surfaces and leave the whole area tidy 13. Identify and report anything that needs maintenance or repair in the furnished area 14. Carry out a final check of the furnished area to make sure it will satisfy the customer 15. Wear appropriate clothing 16. Prepare the waste for despatch making sure you handle it carefully 17. Sanitise the waste containers following your workplace procedures 18. Complete and pass on any records of your work correctly

Knowledge and Understanding

You need to know and understand:

1. Why it is important to consider timescales when cleaning and servicing a range of areas 2. What to do if customers are present when you are cleaning rooms 3. Why it is important to prepare the area and yourself before cleaning and disposing of waste 4. The types of items in bathrooms and bedrooms that may need maintenance and repair, why it is important to report items needing repair and who to report them to 5. Types of records you may need to keep in relation to cleaning 6. Why the work area needs to be inspected on completion 7. Why environmental conditions should be maintained appropriately 8. Your organisation's standards for cleaning toilet and bathroom areas 9. Why hazard signs are sometimes needed in preparing the work area 10. What materials and equipment are used for cleaning different areas of the bathroom and how to choose the correct one 11. The types of problems that may happen when you are cleaning  bathrooms and toilets and how to deal with these 12. Your organisation's standards for cleaning in furnished areas 13. Safe lifting and carrying techniques and why you should always use these 14. What materials and equipment are used for cleaning different furnished areas and how to choose the correct one 15. Why certain areas need to be kept secure from unauthorised access 16. The types of problems that may happen when you are cleaning  furnished areas and how to deal with these 17. How to identify different sorts of waste and how different sorts of waste should be disposed of 18. What materials and equipment are used for waste disposal 19. The types of problems that may happen when you are disposing of waste and how to deal with these

Scope/range

1. Preparations
1.1 use of personal protective equipment
1.2 use hazard signs
1.3 protect vulnerable surrounding areas

2. Waste
2.1 hazardous waste
2.2 non-hazardous waste

3. Collection methods
3.1 external collection
3.2 incineration/compression
3.3 recycling

4. Checking methods
4.1 self-check
4.2 supervisory check

Scope Performance

Scope Knowledge

Values

Behaviours

Skills

Glossary

Links To Other NOS

External Links

Version Number

3

Indicative Review Date

2027

Validity

Current

Status

Original

Originating Organisation

People 1st International Ltd

Original URN

PPL2HK1

Relevant Occupations

Chamber Maid, Housekeeper, Room Attendant

SOC Code

9223

Keywords

clean, service, range of areas