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Produce documents in a business environment

URN: PPL2FOH5
Business Sectors (Suites): Hospitality - Housekeeping and Front of House Reception
Developed by: People 1st
Approved on: 01 Mar 2022

Overview

This standard is about producing high quality attractive documents to agreed specifications. It is for anyone that carries out administration tasks as part of their normal activities whereby producing documents is regularly completed.

When you have completed this standard you will have demonstrated your understanding of and ability to:

  • Produce documents in a business environment

Performance criteria

You must be able to:

  1. ​Confirm the purpose, content, style and deadlines for the document
  2. Prepare the required resources
  3. Organise the required content
  4. Use available technology appropriate to the document being produced
  5. Produce the document in the agreed style
  6. Integrate non-text objects in the agreed layout, where required
  7. Check for accuracy, editing and correcting text as necessary
  8. Clarify document requirements, when necessary
  9. Store the document safely and securely in approved locations

Knowledge and Understanding

You need to know and understand:

  1. ​The purpose and benefits of producing high-quality and attractive documents
  2. The different types of documents that may be designed and produced and document styles that could be used
  3. The different formats in which the text may be presented
  4. The purpose and benefits of agreeing the purpose, content, style, quality standards and deadline for production of the document
  5. The different types of technology available for inputting, formatting and editing text and their main features
  6. The types of resources needed to produce high-quality and attractive documents
  7. How to organise content needed for the document
  8. How to integrate and layout text and non-text objects
  9. How to check for accuracy and correctness – including spelling, grammar and punctuation – and the purpose of doing this
  10. The purpose of storing the document safely and securely and how to do so
  11. The purpose of confidentiality and data protection
  12. The purpose and benefits of meeting deadlines

Scope/range

Scope Performance

Scope Knowledge

Values

Behaviours

Skills

Glossary

Links To Other NOS

External Links

Version Number

3

Indicative Review Date

28 Feb 2027

Validity

Current

Status

Tailored

Originating Organisation

Council for Administration

Original URN

PPL2FOH5

Relevant Occupations

Receptionist

SOC Code

4216

Keywords

produce, documents, business, environment