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Serve food at table (casual dining)

URN: PPL2FBS15
Business Sectors (Suites): Hospitality - Food and Beverage Service
Developed by: People 1st
Approved on: 2022

Overview

This standard is about providing customers with an excellent food and beverage service experience in a casual dining environment. It covers greeting and assisting customers, providing customers with information to enhance their visit, serving food at the table and the maintenance of a welcoming customer dining area.

This standard focuses on the technical knowledge and skills required to serve food at the table (casual dining); however it should be assessed in the wider context of safe and hygienic working practices. It is recommended that the following NOS, selected as appropriate to the job role and organisation, are referenced in conjunction with the technical skills and knowledge for the standard:

  • Maintain basic food safety in catering
  • Maintain food safety in a hospitality environment
  • Provide basic advice on allergens to customers
  • Minimise the risk of allergens to customers

When you have completed this standard you will be able to demonstrate your understanding of and your ability to:

  • Serve food at table (casual dining)

Performance criteria

You must be able to:

1. Acknowledge your customers on arrival, check any booking records and help with their requirements in line with your workplace service operation 2. Provide customers with assistance as necessary 3. Make sure your customers have the correct menu to choose from 4. Provide your customers with information which enhances their experience, answering questions and promoting your company’s products and services 5. Assist your customers to make choices where appropriate and take opportunities to maximise the order using sales techniques 6. Identify your customers’ orders correctly and process them promptly and efficiently 7. Provide your customers with correct, clean and undamaged table items, at the appropriate times 8. Serve your customers using clean, undamaged and appropriate service equipment 9. Serve your customers with the correct quality food items, at the  correct temperature and according to your workplace service style and procedures 10. Carry out your work with the minimum of disturbance to customers, whilst remaining available to assist your customers where necessary 11. Clear the customer area of soiled, used or unused table items at appropriate times according to your workplace service style and procedures 12. Keep the customer area appealing and welcoming to customers according to your workplace procedures 13. Restock and replenish table items when necessary during the service 14. Keep the customer service area clean and tidy and free from rubbish and food debris

Knowledge and Understanding

You need to know and understand:

1. Your workplace procedures for customer service 2. Why menus and promotional items should be checked before service 3. Why information regarding the menu, availability, dish composition, ingredients and cooking methods given to the customer should be accurate 4. The types of assistance that customers may need and how to deal with these 5. The types of problems which may occur when greeting  customers and processing their orders and how to deal with these 6. Safe and hygienic working practices when serving customers and maintaining the dining area 7. Which service equipment is appropriate for different menu items and food service methods 8. Which condiments and accompaniments are appropriate for each menu item 9. Why a constant stock of service and table items must be maintained 10. Why food should be presented in line with the menu specifications 11. Why and to whom all customer incidents should be reported 12. Why customer dining and service areas must be kept free from rubbish and food debris 13. Why waste must be handled and disposed of correctly 14. The types of problems which may occur when serving food at  the table and how to deal with these

Scope/range

1. Customers
1.1 with special requirements
1.2 without special requirements

2. Customer requirements
2.1 number of place settings
2.2 special seating requirements
2.3 dietary requirements

3. Service operation
3.1 table
3.2 function

4. Information
4.1 dishes available
4.2 dish composition, ingredients and method of cooking
4.3 prices
4.4 special offers and promotions

5. Table items
5.1 crockery
5.2 cutlery
5.3 glassware
5.4 napkins
5.5 condiments and accompaniments

6. Service equipment
6.1 cutlery
6.2 dishes / flats
6.3 service cloths / linen / paper alternatives
6.4 trays, trolleys

7. Service method
7.1 plated

Scope Performance

Scope Knowledge

Values

Behaviours

Skills

Glossary

Links To Other NOS

External Links

Version Number

3

Indicative Review Date

2027

Validity

Current

Status

Original

Originating Organisation

People 1st International Ltd

Original URN

PPL2FBS15

Relevant Occupations

Bar Staff, Team Member, Waiter/Waitress

SOC Code

9264

Keywords

serve; food; casual