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Help to service toilets and bathrooms

URN: PPL1HK3
Business Sectors (Suites): Hospitality - Housekeeping and Front of House Reception
Developed by: People 1st
Approved on: 2022

Overview

This standard is about cleaning toilets, washrooms, bathrooms and surrounding areas. It also covers restocking supplies such as toilet paper, soap, towels and disposing of waste. It is for room attendants or cleaners that regularly clean the toilets and bathrooms. Not one of the most glamourous jobs but none the less an extremely important one. The cleanliness and maintenance of any establishment is an area that guests or customers can be very quick to comment on, particularly on social media platforms.
When you have completed this standard you will be able to demonstrate your understanding of and ability to:
* Help to service toilets and bathrooms

Performance criteria

You must be able to:

1. Check timescales for planned workload and plan work accordingly 2. Prepare the work area for cleaning 3. Present a positive image of yourself and the organisation when coming into contact with customers or staff 4. Clean the inside of the toilet so that it is free of dirt and removable marks 5. Check that toilets are free flushing and draining 6. Clean the outside of the toilet so that it is free from dirt and removable marks 7. Clean basins and taps so that they are free of dirt and removable marks 8. Clean bathroom appliances, surfaces, fixtures and fittings so that they are dry and free from dirt and removable marks 9. Clean the surrounding floors, walls, mirrors and other surfaces 10. Check that plug holes and over flows are free from blockages 11. Use cleaning equipment, materials and chemicals in line with manufacturers' instructions 12. Follow your organisation's procedures for dealing with the customers' personal property 13. Clean cleaning equipment and materials and store them correctly after use 14. Check and restock customer supplies and accessories in line with organisational requirements 15. Arrange customer supplies and accessories as instructed 16. Check that customer supplies and accessories are clean and free from damage 17. Report any stock shortages to the appropriate member of staff 18. Check that waste bins are empty, clean and ready for use 19. Identify waste and get it ready for dispatch following all organisational environmental and sustainability procedures

Knowledge and Understanding

You need to know and understand:

1. The importance of working to timescales 2. Your organisation's standards for toilets and bathrooms 3. Why you should wear protective clothing when cleaning 4. Why you should not use toilet and bathroom cleaning equipment in other areas 5. Why you should not mix different cleaning materials and why you should understand the  health and safety implications if this happens 6. Why you should follow manufacturers' instructions when using cleaning equipment and materials 7. The types of problems you might come across when cleaning toilets and bathrooms and how to deal with these 8. What to do if a customer comes in when you are cleaning a toilet or bathroom 9. Basic relevant legislation concerning substances which may be hazardous to health 10. The organisation’s environmental and sustainability procedures when dealing with waste 11. How to prepare toilet, bathroom and washroom areas for cleaning 12. Why you should get rid of all traces of cleaning materials from toilet appliances 13. Which cleaning processes you should use for different types of surfaces, toilet appliances, basins and level of soilage 14. How effective cleaning helps with infection control  15. How to clean other items you may find in a bathroom such as a phone 16. Your organisation's standards for restocking customer supplies and accessories 17. Why it is important to correctly identify waste, handle and dispose of waste correctly and the types of hazardous waste you might come across and how to deal with  these 18. Why you should maintain a constant stock of supplies and accessories

Scope/range

1. Preparation of work area
1.1 use of personal protective equipment
1.2 put up hazard warning signs
1.3 protect surrounding areas
1.4 ensure the room is properly ventilated

2. Surfaces
2.1 plastic
2.2 ceramic
2.3 stainless steel / chrome / other metals
2.4 floor coverings
2.5 stone
2.6 marble
2.7 wood
2.8 glass

3. Toilet, bathroom and washroom furniture
3.1 WCs
3.2 urinals
3.3 basins
3.4 bathtubs
3.5 spa baths
3.6 showers / showerheads
3.7 other furniture such as tables and chairs

4. Cleaning equipment and materials
4.1 toilet brush and holder
4.2 cloths
4.3 cleaning chemicals / fluids
4.4 abrasive pads
4.5 mops and buckets

5. Customer supplies and accessories
5.1 disposable
5.2 reusable

6. Waste
6.1 hazardous
6.2 non-hazardous

7. Dispatch methods
7.1 external collection
7.2 recycling

Scope Performance

Scope Knowledge

Values

Behaviours

Skills

Glossary

Protective clothing
For example, gloves and overalls

Hazardous waste
For example, sharp objects or chemicals

Non-hazardous waste
For example, paper

Links To Other NOS

External Links

Version Number

3

Indicative Review Date

2027

Validity

Current

Status

Original

Originating Organisation

People 1st International Ltd

Original URN

PPL1HK3

Relevant Occupations

Chamber Maid, Housekeeper, Room Attendant

SOC Code

6231

Keywords

cleaning, toilets, washrooms, bathrooms and surrounding areas