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Provide basic advice on allergens to customers

URN: PPL1GEN9
Business Sectors (Suites): Hospitality - Generics
Developed by: People 1st
Approved on: 01 Mar 2022

Overview

This standard is about providing a basic level of information on menu items which contain allergens to customers and offering suitable alternatives to minimise the risk of adverse reactions.

When you have completed this standard you will have demonstrated your understanding of and your ability to:

  • Provide basic advice on allergens to customers

Performance criteria

You must be able to:

1. Advise customers on the presence of allergens in menu items 2. Respond to customer requests for information about allergens within own limits of authority 3. Promote dishes suitable to customer requirements 4. Seek advice and guidance from the appropriate person if unable to personally deal with the request

Knowledge and Understanding

You need to know and understand:

1. Your responsibilities under the relevant legislation and regulations relating to food information  for consumers 2. The main food allergens 3. Why it is important to communicate accurate information on allergens to customers 4. How to communicate information on allergens to customers 5. How to advise customers on suitable dishes in line with their allergy requirements 6. How to identify dishes on the menu which contain the main allergens 7. The importance of taking appropriate steps to ensure the customer does not eat food to which they are allergic 8. The potential consequences of giving incorrect information on allergens to the customer 9. Who to contact for support on providing accurate information on allergens to customers

Scope/range

1. Food Allergens
1.1 Cereals containing gluten
1.2 Peanuts
1.3 Nuts
1.4 Milk
1.5 Soya
1.6 Mustard
1.7 Lupin
1.8 Eggs
1.9 Fish
1.10 Crustaceans
1.11 Molluscs
1.12 Sesame seeds
1.13 Celery
1.14 Sulphur dioxide

Scope Performance

Scope Knowledge

Values

Behaviours

Skills

Glossary

Links To Other NOS

External Links

Version Number

3

Indicative Review Date

28 Feb 2027

Validity

Current

Status

Original

Originating Organisation

People 1st International Ltd

Original URN

PPL1GEN9

Relevant Occupations

Bar Staff, Team Member, Waiter/Waitress

SOC Code

9264

Keywords

allergen