Work as part of a hospitality team

URN: PPL1GEN4
Business Sectors (Suites): Drinks Dispense,Food Production and Cooking,Hospitality - Generics
Developed by: People 1st
Approved on: 01 Mar 2022

Overview

This standard is about making a useful contribution to the work of a team, i.e. the people you work with. 'Team' includes your line manager or supervisor as well as other people in your team working at the same level as yourself.
The standard includes accurately following instructions; working on time; helping others when they need help; communicating with the people you work with; getting feedback on what you do well and where you could improve and continuing to learn and develop yourself.

When you have completed this standard you will have demonstrated your understanding of and your ability to:

  • Work as part of a hospitality team

Performance criteria

You must be able to:

  1. Check that you understand the requirements of the work
  2. Ask questions about things you do not understand
  3. Follow instructions accurately
  4. Complete required tasks to the agreed level
  5. Organise everything you need for your work
  6. Keep your work area as clean and tidy as possible
  7. Ask for help or support from the relevant person if you need it
  8. Assist team members when they ask for help within the limits of your job role and if does not prevent you from completing your own work on time
  9. Pass on important information to team members as soon as possible
  10. Maintain good working relationships with team members
  11. Report any problems with working relationships to the relevant person
  12. Communicate clearly and effectively with team members
  13. Seek feedback on your work, receive and deal with this feedback positively
  14. Identify, with the relevant person, aspects of your work which are up to standard and areas that you could improve upon
  15. Agree what you have to do to improve your work
  16. Agree a development plan with the relevant person
  17. Review and develop your plan

Knowledge and Understanding

You need to know and understand:

  1. Why it is essential to understand the requirements of the work
  2. The benefits to you and your team of planning and organising your work
  3. How to make the most efficient use of your time and avoid things that may unnecessarily disrupt it
  4. The benefits of keeping everything you need for your work organised and available
  5. How working safely and hygienically contributes to effective teamwork
  6. When to ask for help and who you can ask
  7. Why effective teamwork is important
  8. The people in your team and how they fit into the organisation
  9. The responsibilities of the team and why it is important to the organisation as a whole
  10. How to maintain good working relationships and co-operate with team members
  11. How to determine if helping a team member will prevent you from completing your own work on time
  12. The limits of your job role and what you can and cannot do when helping team members
  13. What could be important information that needs to be passed on to a team member and why you need to pass it on as soon as possible
  14. The types of positive behaviour that help the team to work well and the types that do not
  15. When, how and why you should report any problems with working relationships
  16. How to communicate clearly and why it is important
  17. Why it is important to improve your knowledge and skills
  18. How to get feedback and how this can help you
  19. How a development plan should help to improve your work and why it is important to review your development plan regularly

Scope/range


Scope Performance


Scope Knowledge


Values


Behaviours


Skills


Glossary


Links To Other NOS


External Links


Version Number

3

Indicative Review Date

28 Feb 2027

Validity

Current

Status

Original

Originating Organisation

People 1st International Ltd

Original URN

PPL1GEN4

Relevant Occupations

Bar Staff, Cook, Drinks Dispense Technician, Housekeeper, Kitchen Assistant, Maintenance Team Technician, Receptionist, Room Attendant, Team Member, Waiter/Waitress

SOC Code

9263

Keywords

work; hospitality; team