Assist in handling mail
URN: PPL1FOH2
Business Sectors (Suites): Hospitality - Housekeeping and Front of House Reception
Developed by: People 1st
Approved on:
01 Mar 2022
Overview
This standard is about assisting with checking, sorting, distributing and dispatching incoming or outgoing mail or packages. Skills required for this standard involve organisation and communication.
When you have completed this standard you will be able to demonstrate your understanding of and your ability to:
- Assist in handling mail
Performance criteria
You must be able to:
1. Check incoming mail or packages to ensure it is correctly addressed
2. Sort incoming mail or packages and dispose of unwanted 'junk' mail
3. Identify and/or report suspicious or damaged items
4. Distribute incoming mail or packages
5. Refer any problems to the appropriate colleague
6. Collect and sort outgoing mail or packages
7. Dispatch outgoing mail or packages on time
8. Refer any problems to the appropriate colleague
Knowledge and Understanding
You need to know and understand:
1. The purpose of distributing and dispatching mail to the correct recipient and within agreed timescales
2. The names, roles and locations of individuals and teams to whom mail is distributed
3. The organisational procedures for dealing with different types of mail or packages
4. The types of problems that may occur with incoming and outgoing mail or packages
5. When to refer problems and to whom problems should be referred
Scope/range
Scope Performance
Scope Knowledge
Values
Behaviours
Skills
Glossary
Links To Other NOS
External Links
Version Number
3
Indicative Review Date
28 Feb 2027
Validity
Current
Status
Tailored
Originating Organisation
Council for Administration
Original URN
PPL1FOH2
Relevant Occupations
Receptionist
SOC Code
4216
Keywords
handling, mail