Manage a team on a temporary basis in a retail organisation

This standard is about managing a team in your retail organisation on a temporary basis. For example being responsible for:

• a special event
• sales preparation
• stock taking or emergency situations
• covering when managers are absent

It is about understanding your limitations: it is not about formally developing or disciplining team members.

This standard is for staff who have been given temporary leadership responsibilities.

When you have completed this standard you will be able to demonstrate your understanding of and ability to:

• Manage a team on a temporary basis in a retail organisation

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1. set an example for the team by following your workplace procedures at all times
2. check that team members are following your workplace procedures
3. take action when team members are not following your workplace procedures
4. give clear information and instructions to the team following your workplace procedures
5. use methods suited to individual team members' levels of motivation and expertise, when encouraging them to complete tasks
6. recognise when team members need support
7. choose and apply suitable methods for supporting team members following your workplace procedures
8. praise good performance and tell your manager about it
9. manage your time so that your usual duties and temporary management duties can be carried out effectively following your workplace procedures
10. recognise when information is confidential and only release it to those who have a right to access it following your workplace procedures and relevant legislation
11. share work and privileges equally between team members following your workplace procedures
12. act within the limits of your responsibility and authority following your workplace procedures
13. ask the correct person for advice when problems are beyond your responsibility, authority or expertise to resolve following your workplace procedures

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1. your workplace procedures and relevant legislation relating to the work of the team and the way the team's daily activities are managed, including:
   • health and safety
   • security
   • staffing levels
   • absence reporting
   • timekeeping
   • personal appearance
   • handling customer complaints
   • the products the team sells
2. why it is important to set an example to team members by following your workplace procedures at all times
3. how to check that team members are following your workplace procedures
4. what must be done when team members are not following your workplace procedures
5. how clear communication helps teams to work effectively
6. how to give instructions so that team members will understand them and be motivated to follow them
7. why to be approachable as a team leader
8. the different ways of motivating and encouraging staff and how to choose the most appropriate method to use
9. the kinds of support team members are likely to need and what kinds of support can be provided within your area of responsibility
10. how to plan, prioritise and delegate so that your usual duties and temporary management duties can be fulfilled
11. the types of confidential information to which team leaders have access and the importance of respecting confidentiality
12. why all team members must be treated equally
13. the challenges involved in managing people who are a friend or fellow team member and techniques for resisting pressure from team members to abuse your temporary responsibilities
14. the limits of your responsibility and authority when managing the team
15. who can help to sort out problems that are beyond your responsibility, authority or expertise
16. the kinds of information your manager needs, when it is needed and in what format

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5

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2030

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Current

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Original

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Skillsmart Retail

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SSR.E338

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Managers and Senior Officials, Managers in Distribution, Storage and Retailing, Retail and Commercial Enterprise, Retailing and Wholesaling, Team Leader

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7132

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Retailing; retailers; helps; helping; assists; assisting; manages; managing; management

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