Help colleagues to learn in a retail organisation

This standard is about helping colleagues to gain the information and skills they need to learn to do their jobs in your retail organisation. It involves passing knowledge and skills to colleagues on a daily basis. This standard is not about being a professional trainer and it is not about formally assessing the performance of others'.

This standard is for staff involved in passing on knowledge to colleagues.

When you have completed this standard you will be able to demonstrate your understanding of and ability to:

• Help colleagues to learn in a retail organisation

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1. encourage colleagues to ask about tasks when they are not confident within your workplace
2. identify when colleagues are having difficulty performing tasks that are within your competence and area of responsibility and offer advice
3. give clear, accurate and relevant information and advice relating to tasks and procedures to help colleagues learn following your workplace procedures
4. allow colleagues time to learn new skills and develop understanding
5. explain and demonstrate procedures clearly, accurately and in a logical sequence following your workplace procedures
6. encourage colleagues to ask questions if they don't understand the information, guidance or advice offered
7. give colleagues opportunities to practice new skills and give constructive feedback
8. check that health, safety and security are not compromised when helping colleagues to learn following workplace procedures and relevant legislation
9. recognise the limits of your knowledge and authority and direct colleagues to other suitable sources of help as needed following your workplace procedures

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1. your role in helping colleagues to learn in your workplace
2. how to work out what skills and knowledge to share with colleagues
3. how and when to offer help and advice to colleagues who are learning
4. the methods of helping colleagues to learn on the job and how to choose suitable methods for different learning situations
5. the health, safety and security risks that are likely to arise when people are learning on the job, and how to reduce these risks
6. the sources of help within your workplace for people who are learning and how to access them

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4

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2030

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Current

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Original

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Skillsmart Retail

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SSR.E337

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Managers and Senior Officials, Managers in Distribution, Storage and Retailing, Owner/Manager, Retail and Commercial Enterprise, Retailing and Wholesaling, Sales and Customer Services Occupations, Sales Assistants and Retail Cashiers, Team Leader

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3553

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Retailing; retailers; helps; helping; assists; assisting; colleagues; learns; learning; trains; training; buyers; buys; buying; merchandisers; merchandises; merchandising

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