Take a safe and active role when accidents and emergencies occur in a retail organisation

This standard is about taking a safe and active role when accidents and emergencies occur in your retail organisation. This includes contacting the emergency services, setting off alarms, beginning and supervising evacuation and reducing further injury or damage as far as possible until specialist help arrives.

This standard is staff trained or training to be fire marshals and first aiders.

When you have completed this standard you will be able to demonstrate your understanding of and ability to:

• Take a safe and active role when accidents and emergencies occur in a retail organisation

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1. follow your workplace procedures to prevent injury and damage and to contain potential unsafe situations in the work area when accidents and emergencies occur
2. follow workplace procedures for raising the alarm in the event of accidents and emergencies
3. make sure that staff and customers leave immediately using approved escape routes when evacuating the building following workplace your procedures
4. follow your workplace procedures for contacting the relevant emergency service(s) when accidents and emergencies occur
5. follow your workplace procedures to communicate and respond in a calm manner when handling accidents or emergencies that have caused injury to colleagues or customers
6. use safety and accident equipment in line with the manufacturer's guidelines, your workplace procedures and relevant legislation
7. arrange for emergency services and their authorised personnel to have access to the building in the event of accidents and emergencies following your workplace requirements
8. follow your workplace procedures for checking all staff and relevant individuals have evacuated the building and are present at designated assembly points
9. follow relevant legislation and your workplace procedures allowing staff and customers to return to the premises when it is safe and once the all clear has been authorised
10. identify and respond appropriately to threatening or violent behaviour by following workplace procedures and relevant legislation

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1. Your workplace procedures to prevent injury and damage and to contain unsafe situations in the work area when accidents and emergencies occur
2. your workplace procedures for raising the alarm in the event of accidents and emergencies
3. how to safely evacuate your workplace premises and where the emergency exits are
4. your workplace procedures for contacting the relevant emergency service when accidents and emergencies occur
5. how to respond when accidents have caused injury to colleagues and customers following workplace procedures
6. the manufacturer's guidelines, your workplace procedures and relevant legislation for using safety and accident equipment
7. how to make sure emergency services and their authorised personnel are given access to premises in the event of accidents and emergencies
8. how to follow your workplace procedures for checking staff and relevant individuals at assembly points
9. the relevant legislation and your workplace procedures for allowing staff and customers to return to the premises after emergencies
10. how to identify threatening and violent behaviour
11. relevant legislation requirements, your workplace procedures and who to contact when the security of colleagues, customers and premises are at risk

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3

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2030

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Current

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Original

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Skillsmart Retail

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SSR.E307

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Manager, Managers in Distribution, Storage and Retailing, Owner/Manager, Retail and Commercial Enterprise, Retailing and Wholesaling, Team Leader, Safety Officer

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7111

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Retailing; retailers; puts; putting; accidents; emergencies; policy; policies; practise; health; safety

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