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Monitor and support secure use of the payment register and service area in a retail organisation

URN: PPL.E211
Business Sectors (Suites): Retail
Developed by: People 1st
Approved on: 2025

Overview

This standard is about your individual responsibility for maintaining the secure use of the payment register and the service area in your retail organisation during trading hours.
The standard refers to a single register but can be taken to mean all the registers in service areas when you are responsible for these.

This standard is for staff with responsibility for monitoring and supporting secure use of the payment register and service area.

When you have completed this standard you will be able to demonstrate your understanding of and ability to:

  • Monitor and support secure use of the payment register and service area in a retail organisation

Performance criteria

You must be able to:

  1. follow your workplace procedures and relevant legislation to monitor the payment register to ensure that personal data is kept confidential in the service area during opening hours
  2. authorise payment register transactions and adjustments within the limits of your authority and following your workplace procedures for:
    • customer service
    • security
    • stock control
  3. support colleagues when they need assistance with transaction and security problems following your workplace procedures
  4. follow your workplace procedures to refer payment register transactions and adjustments to the designated person when these are outside your level of authority to authorise
  5. monitor and replenish change requirements in the payment register following your workplace security procedures
  6. follow your workplace procedures to monitor the service area for security risks during all payment transactions
  7. check the authorisation of anyone who draws cash or cash equivalents from the register during trading hours following your workplace procedures
  8. prioritise tasks so as to minimise customer waiting times and queue sizes

Knowledge and Understanding

You need to know and understand:

  1. the payment register and service area within your area of responsibility to monitor and support
  2. relevant legislation on why it is important to keep personal data confidential
  3. the data security risks that can arise at the payment register and how to minimise these
  4. the types of register transactions and adjustments within your area of authority
  5. how to carry out payment register transactions and adjustments within your area of authority
  6. when and how to support colleagues when they require support with a range of problems
  7. your workplace procedures on who can authorise a transaction that is outside of your level of authority and how to contact that person
  8. how to monitor and replenish the change in the payment register, including your retail organisation'sworkplace procedures for keeping yourself, cash and colleagues secure in the process
  9. how to monitor the payment register and service area whilst completing other tasks
  10. who is authorised to draw cash and cash equivalents from the payment register during trading hours

Scope/range

Scope Performance

Scope Knowledge

Values

Behaviours

Skills

Glossary

Links To Other NOS

External Links

Version Number

3

Indicative Review Date

2030

Validity

Current

Status

Original

Originating Organisation

Skillsmart Retail

Original URN

SSR.E211

Relevant Occupations

Manager, Retail and Commercial Enterprise, Retailing and Wholesaling, Sales and Customer Services Occupations, Sales Assistants and Retail Cashiers, Team Leader

SOC Code

7112

Keywords

Retailing; retailers; monitors; monitoring; watches; watching; supports; supporting; ensures; ensuring; secures; securing; registers; checkouts; check outs; uses; using; working hours; opening hours