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Deal with accidents and emergencies within the limits of your own authority in a retail organisation

URN: PPL.E206
Business Sectors (Suites): Retail
Developed by: People 1st
Approved on: 2025

Overview

This standard is about dealing with accidents and emergencies within the limits of your own responsibility in your retail organisation.

This standard is for staff who may deal with accidents and emergencies within their retail organisation.

When you have completed this standard you will be able to demonstrate your understanding of and ability to:

  • Deal with accidents and emergencies within the limits of your own authority in a retail organisation

Performance criteria

You must be able to:

  1. follow your workplace procedures and relevant legislation for dealing with accidents and emergencies
  2. work within the limits of your own authority as set by your workplace
  3. follow your workplace procedures to communicate and respond calmly while dealing with accidents and emergencies
  4. follow your workplace procedures and relevant legislation to report accidents and emergencies promptly, accurately and to the correct person
  5. recognise when evacuation procedures have been started and follow your workplace procedures for evacuation

Knowledge and Understanding

You need to know and understand:

  1. your workplace procedures and relevant legislation requirements for dealing with accidents and emergencies
  2. what your own limits of authority are in your workplace
  3. how communicating and responding calmly helps to promote safety during accident and emergency situations
  4. the techniques for communicating and responding calmly while dealing with accidents and emergencies
  5. how reporting accidents and emergencies promotes health and safety
  6. the relevant legislation and your workplace requirements for reporting accidents and emergencies
  7. your workplace procedures for evacuation, including how the alarm is raised and where emergency exits and assembly points are

Scope/range

Scope Performance

Scope Knowledge

Values

Behaviours

Skills

Glossary

Links To Other NOS

External Links

Version Number

3

Indicative Review Date

2030

Validity

Current

Status

Original

Originating Organisation

Skillsmart Retail

Original URN

SSR.E206

Relevant Occupations

Manager, Retail and Commercial Enterprise, Retailing and Wholesaling, Sales and Customer Services Occupations, Sales Assistants and Retail Cashiers, Team Leader

SOC Code

1150

Keywords

Retailing; retailers; deals; dealing; copes; coping; handles; handling; responds; responding; reacts; reacting; accidental; emergency; evacuations; evacuating; health; safety