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Help maintain security in a retail organisation

URN: PPL.E205
Business Sectors (Suites): Retail
Developed by: People 1st
Approved on: 2025

Overview

This standard is about helping to maintain the security of premises, stock, cash, colleagues and customers in your retail organisation. It is also about being able to recognise behaviour that puts yourself and others at risk, how to handle risks within your area of authority, following relevant legislation and your workplace policies and procedures.
This standard is for all staff.

When you have completed this standard you will be able to demonstrate your understanding of and ability to:

  • Help maintain security in a retail organisation

Performance criteria

You must be able to:

  1. take action to help reduce security risks, where it is within the limits of your responsibility and authority to do so
  2. follow your workplace policies and adhere to relevant legislation for security acting within your own level of authority when colleagues, customers, stock, premises and cash are at risk
  3. recognise when security risks are beyond your authority and responsibility to resolve and report these risks promptly to the designated person
  4. use your workplace procedures to protect your personal safety when security risks arise
  5. follow your workplace policies and procedures for maintaining security during work activities
  6. follow your workplace policies and procedures for making sure that security will be maintained during breaks and at the end of a shift or close of business

Knowledge and Understanding

You need to know and understand:

  1. the types of security risk that can arise in the workplace including risks to colleagues, customers, stock, premises and cash
  2. your authority to help with security risks, including your legal rights and duties when colleagues, customers, stock, premises and cash are at risk
  3. your workplace policies and procedures for dealing with security risks in the workplace
  4. who to report security risks to and how to contact them
  5. the approved procedures and techniques for protecting your personal safety when security risks arise
  6. your workplace policies and procedures for maintaining security during work activities
  7. your workplace policies and procedures for making sure that security will be maintained during breaks and at the end of a shift or close of business

Scope/range

Scope Performance

Scope Knowledge

Values

Behaviours

Skills

Glossary

Links To Other NOS

External Links

Version Number

3

Indicative Review Date

2030

Validity

Current

Status

Original

Originating Organisation

Skillsmart Retail

Original URN

SSR.E205

Relevant Occupations

Manager, Retail and Commercial Enterprise, Retailing and Wholesaling, Sales and Customer Services Occupations, Sales and Related Associate Professionals, Sales Assistants and Retail Cashiers, Team Leader

SOC Code

1150

Keywords

Retailing; retailers; helps; helping; assists; assisting; keeps; keeping; maintains; maintaining; security; secures; securing; protects; protecting