Work effectively as part of a team in a retail organisation

This standard is about working effectively with your colleagues in your retail organisation to achieve results together. It is about coordinating efforts, participating in a team, as well as getting along with colleagues from day to day.

This standard is for all staff.

When you have completed this standard you will be able to demonstrate your understanding of and ability to:

• Work effectively as part of a team in a retail organisation

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1. ask colleagues promptly and politely for the help and information needed to carry out your duties effectively in your team
2. use your workplace procedures for reporting to team leaders
3. participate in team briefings and meetings in ways that benefit the team and your workplace
4. follow your workplace procedures to work effectively towards your teams’ daily, weekly, monthly and yearly targets
5. respond to colleagues' requests for help and information when your workload allows and without taking on more responsibility than you are authorised to
6. communicate with others using appropriate methods following workplace procedures and relevant legislation requirements
7. give and receive constructive support and feedback to/from colleagues
8. actively contribute to the team you work with
9. bring to the attention of colleagues information that might have an effect on their work

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1. how to keep track of how much work is to be done and how long it is likely to take
2. when and why help should be sought
3. how teams work effectively together and how to maintain effective working relationships
4. what team briefings and meetings are held and when
5. how to participate effectively in team briefing and meetings
6. what your workplace procedures are for forming teams and 'who is who' in each team
7. why help should be offered to colleagues and how to respond positively to requests for help, whenever possible
8. what your team's daily, weekly, monthly and yearly targets are
9. how relevant legislation and your workplace define discrimination, bullying and harassment
10. your workplace procedures for dealing with discrimination, bullying and harassment
11. methods of seeking feedback from others and giving feedback on performance
12. how to contribute to the team when following your workplace procedures
13. methods of communication used in your workplace and how to decide which is most effective for the situation

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4

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2030

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Current

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Original

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Skillsmart Retail

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SSR.E105

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Elementary Goods Storage Occupations, Elementary Sales Occupations, Retail and Commercial Enterprise, Retailing and Wholesaling, Sales and Customer Services Occupations, Sales Assistants and Retail Cashiers

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7111

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Retailing; retailers; works; working; teamwork; team members

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