Identify and report security risks in a retail organisation
URN: PPL.E101
Business Sectors (Suites): Retail
Developed by: People 1st
Approved on:
2025
Overview
This standard is about helping to protect people, property and premises by identifying and reporting security risks. Security risks are situations where people, property or premises are at risk of theft, damage or abuse.
This standard is for all staff who need to handle and report security risks.
When you have completed this standard you will be able to demonstrate your understanding of and ability to:
- Identify and report security risks in a retail organisation
Performance criteria
You must be able to:
- follow your workplace procedures to notice and identify security risks such as shoplifting, theft by staff, aggressive customers or staff, vandalism and terrorist activity
- follow your workplace procedures for reporting security risks
- report security risks to the designated person(s) following your workplace procedures
- follow your workplace procedures for preventing security risks during work activities
- notice when stock may have been stolen and inform the designated person about it following your workplace procedures
Knowledge and Understanding
You need to know and understand:
- why workplace security matters
- what can happen, to yourself and to your workplace, if the workplace is not kept secure
- your responsibility for helping to keep the workplace secure by noticing and reporting security risks
- the types of security risks to be alert for, including: shoplifting, theft by staff, aggressive customers or staff, vandalism and terrorist activity
- how to identify security risks
- the situations that can make yourself and other staff less alert for security risks and how to deal with those situations
- why security risks must be reported following your workplace procedures
- who to report security risks to and how to communicate these risks
- why you should not take on more responsibility than you are authorised to when faced with security risks, including: personal safety, relevant legal considerations and your workplace procedures
Scope/range
Scope Performance
Scope Knowledge
Values
Behaviours
Skills
Glossary
Links To Other NOS
External Links
Version Number
3
Indicative Review Date
2030
Validity
Current
Status
Original
Originating Organisation
Skillsmart Retail
Original URN
SSR.E101
Relevant Occupations
Elementary Occupations, Elementary Sales Occupations, Retail and Commercial Enterprise, Retailing and Wholesaling, Sales and Customer Services Occupations, Sales and Related Associate Professionals, Sales Assistants and Retail Cashiers
SOC Code
7111
Keywords
Retailing; retailers; identifies; identifying; spots; spotting; determine; determining; reports; reporting; hazards; dangers; threats; alerts; alerting