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Identify and report security risks in a retail organisation

URN: PPL.E101
Business Sectors (Suites): Retail
Developed by: People 1st
Approved on: 2025

Overview

This standard is about helping to protect people, property and premises by identifying and reporting security risks. Security risks are situations where people, property or premises are at risk of theft, damage or abuse.

This standard is for all staff who need to handle and report security risks.
When you have completed this standard you will be able to demonstrate your understanding of and ability to:

  • Identify and report security risks in a retail organisation

Performance criteria

You must be able to:

  1. follow your workplace procedures to notice and identify security risks such as shoplifting, theft by staff, aggressive customers or staff, vandalism and terrorist activity
  2. follow your workplace procedures for reporting security risks
  3. report security risks to the designated person(s) following your workplace procedures
  4. follow your workplace procedures for preventing security risks during work activities
  5. notice when stock may have been stolen and inform the designated person about it following your workplace procedures

Knowledge and Understanding

You need to know and understand:

  1. why workplace security matters
  2. what can happen, to yourself and to your workplace, if the workplace is not kept secure
  3. your responsibility for helping to keep the workplace secure by noticing and reporting security risks
  4. the types of security risks to be alert for, including: shoplifting, theft by staff, aggressive customers or staff, vandalism and terrorist activity
  5. how to identify security risks
  6. the situations that can make yourself and other staff less alert for security risks and how to deal with those situations
  7. why security risks must be reported following your workplace procedures
  8. who to report security risks to and how to communicate these risks
  9. why you should not take on more responsibility than you are authorised to when faced with security risks, including: personal safety, relevant legal considerations and your workplace procedures

Scope/range

Scope Performance

Scope Knowledge

Values

Behaviours

Skills

Glossary

Links To Other NOS

External Links

Version Number

3

Indicative Review Date

2030

Validity

Current

Status

Original

Originating Organisation

Skillsmart Retail

Original URN

SSR.E101

Relevant Occupations

Elementary Occupations, Elementary Sales Occupations, Retail and Commercial Enterprise, Retailing and Wholesaling, Sales and Customer Services Occupations, Sales and Related Associate Professionals, Sales Assistants and Retail Cashiers

SOC Code

7111

Keywords

Retailing; retailers; identifies; identifying; spots; spotting; determine; determining; reports; reporting; hazards; dangers; threats; alerts; alerting