Develop customer service policies and standards for a retail organisation
URN: PPL.D001
Business Sectors (Suites): Independent retailers
Developed by: People 1st
Approved on:
2022
Overview
Performance criteria
You must be able to:
Knowledge and Understanding
You need to know and understand:
Scope/range
Scope Performance
Scope Knowledge
Values
Behaviours
Skills
Glossary
Links To Other NOS
External Links
Version Number
Indicative Review Date
2022
Validity
Current
Status
Original
Originating Organisation
Original URN
Relevant Occupations
Area Manager, Manager, Managers and Senior Officials, Managers in Distribution, Storage and Retailing, Retail and Commercial Enterprise, Retailing and Wholesaling
SOC Code
7131
Keywords
Retailing; retailers; SMEs; small-medium enterprises; small medium enterprises; small enterprises; medium enterprises; independents; develops; developing; devises; devising; creates; creating; procedures; policy; practices; practises