Back

Negotiate part-exchange sales transactions with retail customers

URN: PPL.C316
Business Sectors (Suites): Retail
Developed by: People 1st
Approved on: 2025

Overview

This standard is about negotiating part-exchange sales transactions with retail customers, where the items offered in part-exchange have been inspected and valued according to your retail organisation's policies and procedures.

This standard is for staff who negotiate part-exchange sales transactions with customers.

When you have completed this standard you will be able to demonstrate your understanding of and ability to:

  • Negotiate part-exchange sales transactions with retail customers

Performance criteria

You must be able to:

  1. follow your workplace procedures and any relevant legislation for checking who owns the items
  2. accurately calculate the balance customers should pay on the items they want to buy
  3. accept or refuse customers' offers according to your workplace procedures
  4. follow your workplace procedures to end part exchange sales transactions professionally if customers are not willing to go ahead
  5. accurately explain the terms and conditions of the part exchange sale following your workplace procedures
  6. complete any relevant documentation for the transaction following your workplace procedures
  7. treat customers professionally throughout negotiations

Knowledge and Understanding

You need to know and understand:

  1. your workplace procedures and any relevant legislation for checking who owns the items
  2. what might happen if ownership checks are not carried out properly
  3. the terms and conditions of sale for items your workplace buys
  4. how to deal with customers' objections
  5. how to treat customers' professionally during negotiations
  6. how to complete documentation when carrying out a part-exchange transaction
  7. how to accurately calculate customers balance of payment

Scope/range

Scope Performance

Scope Knowledge

Values

Behaviours

Skills

Glossary

Links To Other NOS

External Links

Version Number

4

Indicative Review Date

2030

Validity

Current

Status

Original

Originating Organisation

Skillsmart Retail

Original URN

SSR.C316

Relevant Occupations

Retail and Commercial Enterprise, Retailing and Wholesaling, Sales and Customer Services Occupations, Sales Assistants and Retail Cashiers

SOC Code

7111

Keywords

Retailing; retailers; negotiates; negotiating; agrees; agreeing; part exchange; sells; selling